- GMFJ Reference
94197
- Wages
£4.00 p/h
- Hours
30.00 per week
- Date Posted
10/01/2019
- Start Date
22/01/2019
- Approx. Duration
14 months
- Location
Liverpool
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
Float Planet Limited
Description
Float Planet is offering a fantastic opportunity to the right candidate, to join their vibrant new team as an Apprentice Client Assistant.
Your job role will include;
•Meeting and greeting clients.
•Checking clients in through our online system see if they have paid, or owe any money, or have booked using a voucher.
•Cleaning rooms before and after clients have used them.
•Communicating with how individual client's float experience was to them, to gage if there is anything we can improve on for future visits.
•Offering refreshments to clients in the chill out area after floats
•Keeping the refreshments area stocked and clean
•Answering the phone to new and existing clients
•Completing inventories - towels, ear plugs etc.
•Possible social media input.
L2 Customer Service Apprenticeship
As an apprentice you will be enrolled on a Level 2 Customer Service qualification. This will include assessments in Maths and English.
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 94197)
Company website : http://www.babcockavol.co.uk/babcockavol/application.aspx?empid=17986&jvid=16857
•Good Communicator
•Enthusiastic approach to creating exceptional first, and lasting impressions
•Consistently high standard of customer service expected at all times
•Attention to detail
•Basic computer skills required
•Social Media knowledge
None required as full training will be given
L2 Customer Service Practitioner Apprenticeship
Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.
•Friendly, cheery disposition
•Organised
•Clean, presentable appearance
•Punctual
•Reliable
•Professional attitude
Following successful completion of the Apprenticeship continued employment with Float Planet will be encouraged, and further qualifications may be available from Babcock Training.