- GMFJ Reference
94742
- Wages
£4.33 p/h
- Hours
30.00 per week
- Date Posted
23/01/2019
- Start Date
03/03/2019
- Approx. Duration
15 months
- Location
Bradford
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
Anchor Support Hub
Description
Anchor Hanover are the largest not for profit provider of Housing and Care for the over 55's in the UK and offer Apprenticeship opportunities across England. We have big growth plans to ensure we can support the growing demand for our properties and aim to 'grow our own' talent.
This is a fantastic opportunity to join our team as a Customer Centre Advisor Apprentice in our Bradford office.
Duties will include;
• Dealing with calls and emails from new and existing customers, both internal and external, regarding Anchor Hanover services.
• Provide an exceptional customer experience whenever a customer contacts us and work to a principle of ‘right first time’.
• Achieve/exceed your personal targets to ensure Anchor Hanover achieves its business goals.
• Driving your own personal development within Anchor and in doing so make Anchor a ‘Great Place to Work’
• You will deliver an outstanding customer experience by embracing Anchor Hanover values and behaviours and working effectively as part of a team and on your own initiative.
As an Apprentice you will be included on a Level 2 Customer Service Practitioner qualification, depending on experience may be offered to complete Level 3 Customer Service Specialist qualification.
Apprenticeship standards are aimed at developing skills within the Apprentices’ chosen career route, each standards has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring. You will be encouraged and supported to meet the requirements of the new standards and be prepared for the end of point assessment.
Once you have completed a minimum of 12 months training, which will include the completion of functional skills in Maths and English, you will sit an end point assessment. The end point assessment is independent from the training you will have received and will include a variety of assessment methods which will test your skills and knowledge to ensure you are fully competent in your role.
For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 94742)
Company website : http://www.babcockavol.co.uk/babcockavol/application.aspx?empid=17473&jvid=16883
• Good working knowledge of Microsoft Office applications, in particular Excel, Outlook and Word.
• Effective and accurate written and verbal communication skills.
• Ability to manage several different tasks.
• Ability to manage your own workload by prioritising and multi-tasking.
No experience is required as full training will be given. As part of the Apprenticeship, you must complete Maths and English Functional Skills.
Level 2 Customer Service Practitioner
Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standards has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.
Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.
Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.
• Flexible.
• Resilient and adaptable to work within an ever changing environment.
• Ability to build strong and effective relationships with internal colleagues across all levels of the organisation.
We have big growth plans to ensure we can support the growing demand for care and aim to 'grow our own' talent. This vacancy is for a temporary position with the possibility of permanent employment with Anchor Support hub, upon the completion of the apprenticeship programme.