IT Support & Installations Apprenticeship - 17259

  • TABOLOGY LTD
  • Wakefield
  • £4.40 per hour

This is an opportunity to take on an interesting and varied role in a small, rapidly growing company. There will be opportunities for advancement within the company, who has a track record of developing apprentices to advance within the company and continue onto full time roles following the apprenticeship.

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  • GMFJ Reference
    95481
  • Wages
    £4.40 p/h
  • Hours
    37.50 per week
  • Date Posted
    08/02/2019
  • Start Date
    01/04/2019
  • Approx. Duration
    15 months

  • Location
    Wakefield
  • Status
    Now Taking Applications
  • Sector
    Construction
  • Opportunity Type
    Advanced Level 3
  • Employer
    TABOLOGY LTD

Description

The role will give the candidate a good broad understanding of the company and its products, and as such, this will open up many opportunities.  The right candidate will have the opportunity to continue into a more advanced support role, with the possibility to specialise in technical support, help desk support, or customer onboarding.  There could also be opportunities to pursue other roles in the organisation. Main role / Responsibilities [will include but not be limited to]:  Respond to support calls, emails and instant messages from customers in a timely fashion Assist customers in resolution of technical issues and escalate to second line support or management as appropriate Answer customer queries relating to use of the applications Document issues and resolutions on company helpdesk system Recreate issues and test fixes Attend Skype calls with customers to solve specific queries or demo features Build, test, and prepare technical components for delivery Carry out network and equipment installations at customer sites Answer onsite training queries and questions where possible, or take away to find an answer from another member of the team Assist with the build out of the product and agents knowledge base and interactive help flows This is an exciting opportunity to join a small, fast growing company, developing cutting-edge technology. This will be a broad role covering both product and technical support, so will develop both soft and hard skills. The role will be primarily office based, with some travel to client sites required.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 95481)

Confident communicating with customers via chat, email, phone, Skype and face to face  Good problem solving skills  Ability to work alone as well as in a team  Aptitude and enthusiasm for IT
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Infrastructure technician standard level 3Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

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