This is an opportunity to take on an interesting and varied role in a small, rapidly growing company.
There will be opportunities for advancement within the company, who has a track record of developing apprentices to advance within the company and continue onto full time roles following the apprenticeship.
This is a cutting edge technology solutions company, providing EPOS and self-service technology to hospitality businesses.
Possible Start Date: 01/04/2019
Programme Duration: 15 months
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The role will give the candidate a good broad understanding of the company and its products, and as such, this will open up many opportunities.
The right candidate will have the opportunity to continue into a more advanced support role, with the possibility to specialise in technical support, help desk support, or customer onboarding.
There could also be opportunities to pursue other roles in the organisation.
Main role / Responsibilities [will include but not be limited to]:
Respond to support calls, emails and instant messages from customers in a timely fashion
Assist customers in resolution of technical issues and escalate to second line support or management as appropriate
Answer customer queries relating to use of the applications
Document issues and resolutions on company helpdesk system
Recreate issues and test fixes
Attend Skype calls with customers to solve specific queries or demo features
Build, test, and prepare technical components for delivery
Carry out network and equipment installations at customer sites
Answer onsite training queries and questions where possible, or take away to find an answer from another member of the team
Assist with the build out of the product and agents knowledge base and interactive help flows
This is an exciting opportunity to join a small, fast growing company, developing cutting-edge technology.
This will be a broad role covering both product and technical support, so will develop both soft and hard skills. The role will be primarily office based, with some travel to client sites required.
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Confident communicating with customers via chat, email, phone, Skype and face to face
Good problem solving skills
Ability to work alone as well as in a team
Aptitude and enthusiasm for IT
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Infrastructure technician standard level 3Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
For more information about this vacancy please contact QA on 01793696141 or
email: firstname.lastname@example.org (Ref ID:95481)
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