Customer Service Apprentice

  • Cool Blades
  • Poulton-Le-Fylde , Lancashire
  • £3.90 per hour

Cool Blades have a fantastic opportunity for someone who would like to become a Customer Service representative within their organisation.

Vacancy provider logo for Blackpool and the Fylde College

  • GMFJ Reference
    95633
  • Wages
    £3.90 p/h
  • Hours
    40.00 per week
  • Date Posted
    13/02/2019
  • Start Date
    13/05/2019
  • Approx. Duration
    18 months

  • Location
    Poulton-Le-Fylde
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Cool Blades

Description

If you would like to work as part of an exciting company where customer service is paramount and gain a Customer Service qualification.

As a Customer Service Representative you will play a key role within the Customer Service Team. You will be responsible for the provision of customer service in accordance with agreed service levels and targets.

The Customer Service Team is committed to providing outstanding service to customers through attitude, expertise, technical support and quality of service. The team is responsible for the following activities:

  • Call handling
  • Data handling
  • Regulatory compliance
  • Complaint handling
  • Provision of required management information
  • All other administrative functions related to customer service

For more information about this vacancy please contact Blackpool and the Fylde College on 01253 504343 (Ref ID: 95633)

Company website : https://www.coolblades.co.uk/

  • Good communication skills
  • Time management skills
  • Excellent ICT knowledge
  • A desire to progress within the company

4 GCSEs at Grades A-D, or equivalent. Must attain a Level 1 on the initial assessment at College.

  • Level 2 Customer Service Standard

Applicants will have the drive, enthusiasm and positivity to develop within a fast-paced environment. The ideal candidate should be a hardworking and confident team player.

A full time position may be available upon completion of apprenticeship.

Once you have submitted your application, you will need to complete college initial assessments and provide a CV before we can progress your application. You will be sent an email requesting this. Please note that Blackpool & The Fylde College offer CV building sessions should you wish to use this facility. We will contact you on email and on your phone. Please check your emails and voicemail regularly. The National Minimum Wage (NMW) rate for apprentices is £3.70 per hour from the 1st April 2018. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

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