IT Service Desk Apprentice - 17372

  • CLOUDSCAPE IT LTD
  • London , Greater London
  • £0.00 per hour

To provide 1st line (helpdesk) technical support to external customers, assisting them with hardware and software problems via phone, email or onsite.

Vacancy provider logo for QA

  • GMFJ Reference
    95706
  • Wages
    Competitive
  • Hours
    37.50 per week
  • Date Posted
    13/02/2019
  • Start Date
    08/04/2019
  • Approx. Duration
    15 months

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Construction
  • Opportunity Type
    Advanced Level 3
  • Employer
    CLOUDSCAPE IT LTD

Description

Duties and responsibilities:  To provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues To log all calls on the call logging system and maintain full documentation Respond to enquiries from clients and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected Support users in the use of Computer equipment by providing necessary training and advice To allocate more complex service issues to the relevant IT Support member To arrange for external technical support where problems cannot be resolved in house

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 95706)

Company website : https://eu7.advorto.com/QAApprenticeships/VacancyInformation.aspx?VId=60918

Excellent verbal and written communication skills at all levels Excellent telephone skills Previous experience with desktop builds and configuration Ability to prioritise and manage workload Ability to clearly define and document procedures Excellent analytical skills
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and maths)
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.Level 3 Infrastructure technician
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

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