Apprentice IT Service Desk Analyst - 17383

  • Apcoa Parking Services (Uk) Limited
  • Uxbridge , Greater London
  • £5.64 per hour

The employer is currently looking for an Apprentice IT Service Desk Analyst who will be responsible for providing timely, customer focussed, efficient first and second line IT support for APCOA clients (internal / external). There will be a requirement to assist remotely for APCOA Contracts around the UK.

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  • GMFJ Reference
    95838
  • Wages
    £5.64 p/h
  • Hours
    37.50 per week
  • Date Posted
    15/02/2019
  • Start Date
    08/04/2019
  • Approx. Duration
    15 months

  • Location
    Uxbridge
  • Status
    Now Taking Applications
  • Sector
    Construction
  • Opportunity Type
    Advanced Level 3
  • Employer
    Apcoa Parking Services (Uk) Limited

Description

Main role / Responsibilities [will include but not be limited to]:  Providing a timely, customer focussed, efficient IT support for APCOA operations.   First line support for all IT enquiries including bespoke SQL applications and Head Office IT systems Investigate and resolve issues escalated from first line support  Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries There may be the occasional need to provide direct field support (in person) for installations and IT Support Receiving, logging and managing calls from internal staff and external client via telephone and email Maintaining an Asset Database and track changes Log all calls in the Service Desk Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner Knowledge and understanding of PC, laptop and server hardware set up and configuration Work extra hours to meet deadlines, as required and where reasonable Prepare documents, meeting materials and correspondence Perform basic administrative support duties as required to meet specific operational objectives Ensure that a high level of customer service and support is provided to all internal and external customers

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 95838)

Company website : https://eu7.advorto.com/QAApprenticeships/VacancyInformation.aspx?VId=60937

Experience with the MS Office suite General IT skills with a good understanding of IT  A keen interest in Technology Good written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills A can-do attitude to learn and support  Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Exceptional customer service orientation
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and maths (or equivalents) at grade D or above.
Infrastructure technician level 3 standardApproximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

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