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Apprentice Financial Services Customer Advisor with The Financial Conduct Authority

Financial Conduct Authority
Are you looking to launch your customer services career within the financial services industry? The FCA are seeking apprentice customer service advisors to complete the senior Financial Services Customer Adviser Level 3 CBI/CII Route qualification, whilst completing the qualification they will work amongst experts in their busy head office. The ideal candidate will have exceptional communication skills and proven customer service experience.

Financial Conduct Authority - Employer

There are few jobs where you can make a real difference to the 2 million people who work in the UK Financial Services industry, the 40 million consumers of financial products and the stability of our economy as a whole.

From regulating Consumer Credit to driving action on Foreign Exchange manipulation or helping strengthen accountability in the banking sector, the FCA is working with the industry to protect consumers, ensure the integrity of the UK financial system and promote fair and effective competition. Our remit has expanded significantly since our creation in 2013, with the number of firms we regulate growing from 23,000 to over 56,000. We oversee conduct across the full span of the financial sector from global investment banks to high street payday lenders, and are now preparing to implement a new strategy that will sharpen our focus to face the regulatory challenges ahead.

Financial Conduct Authority


18 Months

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Job Summary

GBP 365.40
New Vacancy
Financial Services
Financial Conduct Authority

Detailed Job Description

The role requires a balance of offering excellent service, with an investigatory mind-set. You will be curious, able to gather relevant information, be resilient and able to work to service level agreements, using your own judgement and building relationships across the organisation.

Key roles & responsibilities:

  • Responding to consumer calls on a wide range of financial issues
  • Liaising with other FCA staff to resolve complex queries
  • Drafting written correspondence
  • Using judgement to absorb, interpret and summarise large quantities of information
  • Identifying and escalating cases where there is a risk
What will I get from the role?

  • You will make a significant contribution to the aims of the FCA to protect consumers and reduce harm.
  • Working for the regulator, you will be part of a team that plays a critical role for everyone in the UK who is a consumer of financial services
  • You will develop your spoken and written communication skills, exercising your judgement to gather intelligence to feedback into the organisation
  • You will be in regular contact with the rest of the FCA, and will build relationships beyond your direct team building your knowledge of financial regulation
  • You will enter an environment of continuous learning, receiving first class training and support

Requirements and Prospects

Qualifications required

  • Minimum of 2 A-Levels at grade C
  • Minimum of 5 GCSEs A*-C (4-9) including Maths and English or equivalent qualifications

Skills required

  • Knowledge of Microsoft Office Packages

Personal Qualities

  • Proven customer service experience
  • Excellent spoken communication skills, including active listening and using simple language
  • An investigatory mind-set, knowing how to find answers
  • An ability to make judgement-based decisions, using analytical skills to clarify situations
  • Excellent relationship building skills, building rapport, adapting to and empathising with others
  • Resilient, able to work to SLAs even when under pressure
  • Positive, composed, impartial and productive

What does a typical placement look like

  • Knowledge of Microsoft Office Packages

What you should wear

  • Minimum of 2 A-Levels at grade C
  • Minimum of 5 GCSEs A*-C (4-9) including Maths and English or equivalent qualifications

Future prospects

Apprentices who successfully complete their professional qualification and apprenticeship programme will be considered for a permanent role within the FCA.

Additional Information

Training provided

As a Financial Services Apprentice with BPP, you will complete the Senior Financial Services Customer Advisor Level 3 Advanced Apprenticeship. Completion of the apprenticeship will result in you being awarding Professional Banker Certificate or the CII Certificate (IF1/ IF2 and choice of IF3/ 4/ 9/ 10).

Please ensure that you apply for the position as soon as possible to avoid disappointment. The closing date is a rough guideline as to when an advert will close. The advert may close before the given closing date if the employer has filled the position(s).

BPP Professional Apprenticeships - Learning Provider

BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

For more information about this vacancy please contact BPP Professional Apprenticeships on 0203 131 5165 or email: (Ref ID:99830)
BPP Professional Apprenticeships


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