- NAS Reference
- Weekly wage
35.00 per week
- Working Week
9.00am - 4.30pm, Monday - Friday.
There may be a requirement to work at other Penny Post centres if required. Shifts TBC.
- Date Posted
- Start Date
- Expected Duration
Now Taking Applications
Customer service practitioner
- Employment Type
Intermediate Level Apprenticeship
PENNY POST CREDIT UNION LIMITED
Description of Opportunity
A Customer Service Apprentice to join Penny Post Credit Union - runner up and highly commended at the 2020 Regional Apprenticeship Awards, Penny Post is proud to develop & invest in young talent. Join our young friendly team: full training will include customer support by phone & email, bespoke IT software and all other business operations.
For more information about this vacancy please contact Alex Jones
email@example.com - IN-COMM TRAINING AND BUSINESS SERVICES LIMITED (Ref ID: VAC001753157)
ICT competency is a must, particularly in the use of Microsoft programs
Effective communicator by telephone, letter and email
Manages time appropriately, plans and organises
GCSE Grade A*-C (9-4) or equivalents in maths, English and preferably an ICT qualification
Friendly and personable
Articulate in thoughts and ideas
Professional demeanour in all situations
Diplomatic in communications
High level of interpersonal skills
Works well under pressure and is able to multi-task and prioritise
Is pro-active and accountable
Demonstrates an excellent work ethic
Willingness to actively participate in training and development activities
Works as a member of a team, maintaining a close relationship with other colleagues and service users
The candidate will attend In-Comm for an induction, followed by block training sessions as part of the 20% off the job training
An assessor will also visit the candidate once a month for a period of 15 months in order to deliver the qualification to the candidate at the company
For more information on the ANMW, please visit: https://www.gov.uk/national-minimum-wage-rates
A full-time permanent role will be offered to the right candidate with potential progression, if both the company and apprentice agree
Penny Post Credit Union provides savings, loans and a range of financial services to Royal Mail employees and their families. From small beginnings it has grown to be one of the largest credit unions in the UK and is celebrating its 25th anniversary this year. Excellent customer service is at the heart of everything Penny Post does.
Proud to invest time and money in young people, this role will be Penny Post’s 6th apprenticeship. All former apprentices are still employed, and 2 have been promoted to management positions in just 5 years. Personal development opportunities include mentoring, training and participation in the credit union Young Professional Network.
With ambitious plans for future growth and development, Penny Post is an exciting company to work for. For the right candidate this apprenticeship could be the start of a successful career in customer service and the wider credit union movement.