- NAS Reference
- Weekly wage
40.00 per week
- Working Week
Monday - Friday, 8.45am-5.15pm.
- Date Posted
- Start Date
- Expected Duration
Now Taking Applications
Customer service practitioner
- Employment Type
Intermediate Level Apprenticeship
CJ PLUMBING & HEATING LTD
Description of Opportunity
To provide telephony and administration support to a fast-growing plumbing & heating business who prides itself on providing an excellent service to our valued customers.
For more information about this vacancy please contact Sarah Perry - SUFFOLK NEW COLLEGE (Ref ID: VAC001780075)
A good level of IT knowledge & experience a you will be using a variety of software on a daily basis
You need to be able to prioritise, make decisions and be confident in your ability so this comes across to the customer
The ability to communicate clearly and confidently is incredibly important so this would need to be demonstrated in an interview
You must be customer focussed and have a desire to succeed along with the rest of the team who work really hard towards our goal of successfully growing our business whilst ensuring an exceptional customer experience
Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability. Ideally applicants should have at least 4 GCSEs, or equivalents, including English and maths at grades 9- 4/A*-C for a Level 3 Apprenticeship and 9-3/A*-D for a Level 2. Proof of qualifications will be required before you can be accepted onto the apprenticeship.
Please Note: All applicants regardless of entry requirements will be emailed an Initial Assessment to complete as part of the recruitment procedure. This is an online assessment in English and maths and can be completed at your preferred location remotely. Those without the stated entry requirements or awaiting GCSE/GCSE retake grades, will be offered further advice and guidance to support their application and may be invited to complete an assessment at one of the campuses.
We would like for someone to join our team who displays an honest, genuine personality
It would also be advantageous for the candidate to come across confident, positive and hard working
This role does require for the successful candidate to spend most of their working day on the phone/headset and using a PC.
As we are a fast-growing business there could be opportunity for further development within our team. It is likely we will grow our administration team over time so there is opportunity to progress. If you have a keen interest and specific knowledge in the plumbing & heating industry then there is no reason why you couldn’t work towards management one day.
CJ Plumbing & Heating Ltd are a medium sized plumbing & heating company who have tripled in size over the last year, with a view to expand even further in both the domestic and commercial market.
We are part of the CJ Group and our office is based at Edison House on Ransomes Europark. The office contains staff from a number of different companies who make up CJ Group & Edison House Group so whilst our office team is fairly small, we do work in the same office as a number of others.