Service Desk Analyst Apprenticeship.

Hempsons Harrogate

You'll be responsible for providing exceptional customer experience and a professional and high-quality service to the firm's internal users and occasionally external clients. You'll also provide an out of hours service, the successful candidate will be given the option to participate in the out of hours service after a successful probation period.

Advanced Information communications technician Level 3 (A level)

Opportunities from Hempsons | GetMyFirstJob

  • NAS Reference
    VAC001784020
  • Annual wage
    £16380.00
  • Hours
    37.50 per week
  • Working Week
    This role will cover various shift patterns from 8.00am to 6.00pm Monday to Friday (excluding Bank Holidays), but flexibility will be required according to business needs.
  • Date Posted
    27/10/2021
  • Start Date
    06/12/2021

  • Location
    Harrogate
  • Expected Duration
    15 months
  • Status
    Now Taking Applications
  • Sector
    Information communications technician
  • Employment Type
    Advanced Level Apprenticeship
  • Employer
    Hempsons

Description of Opportunity

You'll be responsible for providing exceptional customer experience and a professional and high-quality service to the firm's internal users and occasionally external clients. You'll also provide an out of hours service, the successful candidate will be given the option to participate in the out of hours service after a successful probation period.

For more information about this vacancy please contact - QA LIMITED (Ref ID: VAC001784020)

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable. Desired experience, skills and qualities:  Excellent troubleshooting skills, with all-round knowledge of desktop hardware and laptops Experience of all core Microsoft Office products – Word, Excel, PowerPoint and Outlook Excellent communication skills and attention to detail Able to work under pressure and to tight deadlines Ability to see tasks through to completion A willingness to learn and greatly contribute to the team
Entry requirements: You need to have 5 GCSE’s: Maths and English (or equivalents) at grades D/4 or above 3x GCSE’s grade A-C / 8-4 in any other subject You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  Find out more here:  https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Knowledge of the ITIL Framework Some previous experience within a customer facing role
Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years
Upon completion of the Apprenticeship, there is an opportunity to become a Full Time Employee of Hempsons Ltd.
This is a law firm that achieves consistent high quality in client care, technical ability and investment in its people. Hempsons specialises in health and social care whist also using their unique experience to cover the full range of legal services. The firm is highly respected for its sector expertise, particularly in health, social care, charities and social enterprise.  Clients value the innovative approach and commitment to exceptional service. By building long-lasting relationships with our clients we’re able to really understand their businesses and markets and provide bespoke legal advice. Our firm’s commitment to quality relates not just to our client relationships, but also those within the firm. We strive to create a dynamic working environment where talented people can thrive in a supportive atmosphere.  We are always looking for outstanding people who are seeking to take the next exciting step in their careers to join our team and contribute to the continued growth and evolution of our firm.

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