- NAS Reference
- Annual wage
37.50 per week
- Working Week
5 working days – Monday to Friday
Varying shift patterns include 8:00am – 4:30pm, 8:30am – 5:00pm and 9:00am – 5:30pm.
- Date Posted
- Start Date
- Expected Duration
Now Taking Applications
Customer service practitioner
- Employment Type
Intermediate Level Apprenticeship
CARL ZEISS LTD
Description of Opportunity
ZEISS are offering the unique opportunity to train and develop within our Scheduling Team. You will gain valuable experience in end to end Scheduling processes and co-ordinate positive customer outcomes in a fast paced B2B environment.
For more information about this vacancy please contact Camilla
01223 418778 - CAMBRIDGE REGIONAL COLLEGE (Ref ID: VAC001790487)
Demonstrates a strong ability to coordinate a myriad of transaction types with different priorities and time constraints
Excellent communication skills
Demonstrates professionalism in a corporate working environment
Ability to build a professional rapport with customers and colleagues
Demonstrates out of the box thinking when providing customer resolutions
Excellent investigation skills
Candidate must be able to work quickly and efficiently in a pressurised environment
Excellent telephone manner is required
Fluent in English with excellent literacy skills
Microsoft Office Skills at an intermediate level
GCSE or A Level or equivalents.
Some experience in offering Customer Service.
Emotionally resilient and able to deal with difficult situations under pressure
Passionate in offering excellent Customer Service
Able and willing to learn new activities
Able and willing to offer suggestions on process improvement to benefit or enrich our Customers experience
Thrives when working in a feedback orientated environment
Passion to working in a Service department who is keen to work as part of an evolving scheduling Team as well as working within a Technical field environment
Predominantly office based. The successful candidate may be required to attend exhibitions or meetings off-site occasionally.
Permanent position may become available.
ZEISS is an international leader in the fields of optics and optoelectronics.
ZEISS has been at the forefront of technological progress for over 170 years - pioneering solutions for the semiconductor, automotive and mechanical engineering industries, biomedical research and medical technology, as well as spectacle lenses, camera and cine lenses, binoculars and planetariums.