IT Service Desk Analyst Apprentice - 77775.

GB Group Plc Chester

As Service Desk Analyst Apprentice, you will work within the first line level of the Group Service Desk function and will apply technical expertise, process management, and decision making to ensure proactive operational support of end-user tooling and internal products and services.

Advanced Information communications technician Level 3 (A level)

Opportunities from GB Group Plc | GetMyFirstJob

  • NAS Reference
    VAC001790599
  • Annual wage
    £18000.00
  • Hours
    37.50 per week
  • Working Week
    Shifts to be confirmed
  • Date Posted
    12/11/2021
  • Start Date
    20/12/2021

  • Location
    Chester
  • Expected Duration
    15 months
  • Status
    Now Taking Applications
  • Sector
    Information communications technician
  • Employment Type
    Advanced Level Apprenticeship
  • Employer
    GB Group Plc

Description of Opportunity

As Service Desk Analyst Apprentice, you will work within the first line level of the Group Service Desk function and will apply technical expertise, process management, and decision making to ensure proactive operational support of end-user tooling and internal products and services.

For more information about this vacancy please contact - QA LIMITED (Ref ID: VAC001790599)

Effective communication skills, both verbal and written Good experience of user productivity tools Awareness of support processes, including Incident, Problem, Request, Event and Change Management Good experience providing a best in class customer service to end-users, including regular meaningful communication Good application of technical procedures and maintaining technical knowledge base to rapidly resolve issues Experience of ITIL operational support working practices
Entry requirements:  You need to have 5 GCSE’s: Maths and English (or equivalents) at grades D/3 or above 3 x GCSE’s grade A-C / 8-4 in any other subject You must not already have a qualification in a similar subject at the same level or higher level than this apprenticeship. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.  Find out more here:  https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Natural curiosity to seek out root cause issues and aptitude for accountability to resolve Interest in Technical Operations or Support role Ability to listen, learn and apply; to take direction from team members and work as part of a team
Benefits of the role: This is an ideal opportunity to earn several industry-recognised qualifications and kick start your career in IT Important Information: QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years
On completion of the Apprenticeship, the individual could secure a full-time position as a first or second-line engineer with Smart IT, with a competitive salary, industry recognised qualifications, and great prospects
At GB Group, we believe that a vibrant workplace is key to enjoy coming to work every day. That's why we put creating bright and engaging workplaces in the centre of our People Plan. The workspaces we create give our team members a spacious and colourful environment in which they can collaborate and work on their projects, and of course relax, have lunch or have some well-deserved down time!

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