Apprentice Customer Service Coordinator.

Hillrom Ashby de la Zouch

A fantastic opportunity to join a great team at Hillrom as a Customer Service Coordinator in their Ashby office!

Apprenticeships > Level 3 (Advanced) Apprenticeship Business & Administration

  • GMFJ Reference
    115970
  • Wages
    £4.15 p/h
  • Hours
    40.00 per week
  • Date Posted
    04/03/2020
  • Start Date
    02/04/2020

  • Location
    Ashby de la Zouch
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Employment Type
    Advanced Level 3
  • Employer
    Hillrom

Description of Opportunity

Apprenticeship Business Admin Level 3 Weekly working hours Mon-Fri, 8.45am-5.15pm Salary NMW for age Closing Date 27 March, 2020 at 17:00 JOB SUMMARY: • To support the preparation of customer quotations in line with company policies and procedures • To liaise and be the point of contact for Hill-Rom customers, mainly via email and the telephone, to receive and process orders and handle enquires in an efficient and friendly manner ensuring that our customers needs are met to a high standard. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned: • Preparation and issue of detailed quotations for products and services based on requests from customers and/or sales staff • Maintain records of quotations • Place all orders into the system (JDE) and match with appropriate quote/tender/price list in line with Hill-Rom policies and procedures • Liaise with customers/sales team to keep them informed of progress of orders • Ensure that deliveries/installations are made in a timely and cost-effective manner and are communicated accordingly with customers/installers and/or sales colleagues • Ensure that all invoicing is done in line with company policies and procedures • Maintain and file all relevant documentation to enable access to order information to support all SOX and other audit testing as and when required • Process customer returns and credits in line with company policy • Respond to customer/sales team enquiries regarding products and delivery details or pass to appropriate team • Ensure that product sales are correctly recording in the asset management system (JDE) • Ensure that appropriate customer issues and warranty requests are escalated/processed in line with company policy • Back up other colleagues, as required

By applying for this vacancy, you have given your consent to share your information with the employer on this advert. Due to the high number of applications we receive, if we have not replied within 7 working days, please assume you have been unsuccessful. Apprenticeships give you fantastic experience in the working world and show employers that you can ‘hit the ground running’. Hands-on training gives you a real chance to put your skills into practice and helps you to gain more confidence in a working environment.

For more information about this vacancy please contact Futures Advice Skills and Employment Ltd on 08000 858520 (Ref ID: 115970)

• Good numeracy and literacy skills required • Attention to detail and accuracy in information processing required • Proficient IT skills, including Microsoft Word, Outlook and Excel • Good administration skills • Excellent Communication skills – written and verbal • Professional telephone manner

EDUCATION AND EXPERIENCE: • A Level standard education an advantage • Experience of working in an international environment or with an international company an advantage

All in house training provided.

Also Business admin level 3 delievered by the skills coach

  • Friendy
  • Approachable
  • Positive

Possibility of a permnanent role for the right candidate

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