IT Service Desk Engineer – 1st / 2nd Line Support.

MCi 4 Service Sheffield

GK Apprenticeships is recruiting on behalf of MCi 4 Service, a busy IT Managed Services and Support company providing advanced IT Services to small and medium businesses in the Yorkshire and Midlands regions. Working with a varied customer base across the legal, commercial, manufacturing, membership organisations and professional services sectors, they have been a Microsoft Partner for over 10 years and are currently a Silver Partner, aspiring to GOLD status.

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
    125395
  • Wages
    £7.19 p/h
  • Hours
    37.50 per week
  • Date Posted
    05/02/2021
  • Start Date
    21/02/2021

  • Location
    Sheffield
  • Status
    Now Taking Applications
  • Sector
    IT
  • Employment Type
    Advanced Level 3
  • Employer
    MCi 4 Service

Description of Opportunity

The Role

As an Apprentice IT Service Desk Engineer, you will learn everything there is to know about being an IT support engineer at both level 1 and level 2.

Working with a skilled and experienced team, you will learn how to request external support from software and hardware vendors, escalate support tickets to more technical personnel and provide exceptional customer service.

You will be a key member of the 1st Line Service Delivery Team, delivering skilled and technical support to clients and ensuring that a high level of customer service and satisfaction is provided every time.

Typically, you will be involved in the following:

  • First line call answering
  • Providing desktop, laptop, and other user device support
  • Handling breaks/fixes and configuration issues
  • Troubleshooting
  • Software installations
  • Hardware setups and repairs

For more information about this vacancy please contact GK APPRENTICESHIPS on 07989190883 (Ref ID: 125395)

  • Good Communicator
  • General IT knowledge

At least three GCSEs at Grade C (4) or above, including Mathematics and English

You will also be required as part of the apprenticeship to attain Level 2 Functional Skills in both English and Maths. GCSE Grades C (4) in these subjects will be accepted as an exemption to this requirement upon submission of certificate copies.

It would be an advantage if you have also gained a Level 3 BTEC in Computing or similar, however this is not essential.

L3 Infrastructure Technician lasting 18 Months.
  • Good attention to detail
  • Good Communicator
After Completing the apprenticeship there will be the opportunity dependent on previous work reviews. to go onto the L4 Network engineer or stay within 1st line support.
Incremental bi-annual salary increases of £500 that will be aligned to targets

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