Customer Service Apprentice.

Spring Gardens Group Medical Practice Worcester

Every GP Practice needs an efficient team of Receptionists who can ensure that every patients experience is a positive one. This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join Spring Gardens Group Medical Practice in Worcester.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    125554
  • Wages
    £4.15 p/h
  • Hours
    35.00 per week
  • Date Posted
    08/02/2021
  • Start Date
    01/03/2021

  • Location
    Worcester
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Intermediate Level 2
  • Employer
    Spring Gardens Group Medical Practice

Description of Opportunity

Duties include: Managing patient requests in person, on the phone and via written communication Booking, amending, rescheduling and cancelling patient appointments Distributing prescriptions Action patient care follow- up arrangements as per clinicians instructions Advising patients of chargeable services and processing payments Providing patients with information about the Practice Services General housekeeping of reception and waiting areas Arranging transport and home visits Managing medical records recording patient contracts, attaching correspondence electronically and in hard copy and filing in correct order Maintaining and updating the practice patient database Ensuring confidentiality and data protection is observed at all times

For more information about this vacancy please contact HWGTA on +441432377001 (Ref ID: 125554)

Good communication skills, both written and verbal Task driven Confident Attention to detail Hard working Articulate and willing to work in a team Personal motivation
GCSE Grade 4 or Grade C/4 above in maths and English desired but not essential
Customer Service Practitioner Level 2 Apprenticeship Standard:Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at McKenzie Way WR4 9GN, doing an appropriate course of study. Functional Skills Maths, English (if required)A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they ariseAt the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behavioursIn addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year
Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills Good written and verbal communication skills Demonstration of patience, empathy and problem solving skills, when dealing with conflict
Having gained a years worth of work experience and a qualification as a Customer Service Practictioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting

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