- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Employment Type
Intermediate Level 2
Concept Building Solutions Uk Limited
Description of Opportunity
This vacancy is for a Customer Service Apprentice based in Fulwood, Preston.
The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.
As a Customer Service Apprentice, your duties will include:
Provide excellent customer service to both internal and external customers
Communicate with customers by phone and e-mail
Data input and any other general admin and ad-hoc duties as defined by management
Call Handling – inbound from policyholders making a claim on their home emergency insurance. Outbound calls to contractors and engineers to undertake repair works at policyholders’ properties
Establish and maintain relationships with contractors, clients and customers
Deployment and management of contractors
Daily management of system driven administration tasks
Collate updates and proactively manage claims (in line with SLA/KPI’s)
Liaise with clients to collate information and update them on existing leads/jobs
Updating the claims management system
To maintain a calm and positive demeanour while speaking to customer’s experiencing a potentially distressing situation
For more information about this vacancy please contact Training 2000 Ltd on +44125454659 (Ref ID: 125586)
Confidence to be able to communicate with customers
Be able to record issues accurately if dealing with problems or customer complaints
Good timekeeping and attendance
Be an excellent communicator at all levels, via telephone and face to face
GCSEs at grades D/3 or above (or equivalent) in maths and English.
Level 2 Customer Service Practitioner apprenticeship standard, which includes:Level 2 BTEC Diploma in Customer ServiceLevel 1/2 Functional Skills in maths and English (if required)End-Point Assessment (EPA)Employee Rights and Responsibilities (ERR)Personal Learning and Thinking Skills.
Ability to work as an individual as well as part of a team and be respectful to team members at all times
Be able to use their own initiative
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great steppingstones into lots of exciting careers.
You can go on to specialise in a particular field and into management. You will find people who started in customer service working in all professional areas and at all levels. If you are good at IT, have good attention to detail and enjoy working with others then this Apprenticeship could give your career a great start.
The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great steppingstones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in Customer Service working in all professional areas and at all levels.