1st Line Support Apprentice.

Outplay Entertainment Dundee

GP Strategies is delighted to be working in partnership with a leading Scottish Gaming Company in Dundee. Our client provides a large portfolio of mobile games and been nominated and won several awards which recognises that they are one of the fastest-growing technology companies in the UK. Due to continued expansion, our client are looking to recruit an Apprentice IT Support Technician who can provide an exceptional level of technical and customer support.

Apprenticeships > Level 2 (Intermediate) Apprenticeship IT

  • GMFJ Reference
    126326
  • Wages
    Competitive
  • Hours
    37.00 per week
  • Date Posted
    25/02/2021
  • Start Date
    14/02/2021

  • Location
    Dundee
  • Status
    Now Taking Applications
  • Sector
    IT
  • Employment Type
    Intermediate Level 2
  • Employer
    Outplay Entertainment

Description of Opportunity

Company ProfileGP Strategies is delighted to be working in partnership with a leading Scottish Gaming Company in Dundee.Our client provides a large portfolio of mobile games and been nominated and won several awards which recognises that they are one of the fastest growing technology companies in the UK.Due to continued expansion, our client are looking to recruit an Apprentice IT Support Technician who can provide an exceptional level of technical and customer support.The Role· Location: Dundee City Centre· Starting Salary: £Competitive· Hours; 37.5 hours across Monday – Friday As an IT Support Apprentice, you will report to the Service Desk Manager and you will join a team of highly qualified and experienced Technical Specialists, who will support you to learn on-the-job and develop your skills, knowledge and confidence. Our client strongly believe in creating a working environment that is conducive for knowledge-sharing, continual improvement and professional development.Your main duties and tasks will include;· Resolving support calls and emails in a professional manner in line with service level agreements· Building and setting up new PC Builds· Updating support and documentation systems with accurate information and ticket details· Performing remote maintenance and keeping logs updated and accurate· Managing the triage for the help desk· Controlling the rights to certain software Furthermore, our client are extremely passionate about delivering a high-level of customer support and maintaining solid, long-term relationships. Therefore, we are seeking an individual who has excellent communication, interpersonal and relationship-building skills and has the desire to go the extra mile to learn and develop as well as be able to self-motivate to achieve the company’s goals.

For more information about this vacancy please contact GP Strategies Training Limited (Scotland) on +447971598876 (Ref ID: 126326)

The Ideal Candidate Due to the nature of the role and our client’s values, we are looking to hear from candidates who are passionate about both IT Support and providing excellent Customer Service. The ideal candidate will have the following: · A keen interest to begin their career in IT · A demonstrable knowledge of Computing fundamentals (ideally Andriod and iOS) · A strong desire to learn and improve on a daily basis · Work experience in a customer-facing role would be advantageous · Excellent communication and team-working skills
IT Infrastructure & Support Apprenticeship Programme As well as entering full-time employment with a thriving technology business, you will have the opportunity to undertake and achieve a Modern Apprenticeship in IT. The Modern Apprenticeship programme consists of work-based learning and off-the-job technical training, resulting in the achievement of an SCQF 6 Diploma in IT & Telecommunications and various Microsoft vendor certifications. GP Strategies Training Ltd, Scotland’s leading IT & Digital Apprenticeship Provider, will be responsible for delivering the Apprenticeship Programme. Upon completion of the Modern Apprenticeship programme, there will be scope for the right candidate to progress and develop within the business.

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