Hospitality Team Member Apprenticeship.

Padstow Townhouse Padstow

Padstow Townhouse Assistant This role is to support our Townhouse manager in the day to day running of our six beautiful suites and kitchen pantry as well as providing a very high level of service for our guests. Attention to detail is key for this role and requires a candidate with a passion for customer service and a chance to shine their individual personality.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Catering & Hospitality

  • GMFJ Reference
    126709
  • Wages
    £6.50 p/h
  • Hours
    30.00 per week
  • Date Posted
    08/03/2021
  • Start Date
    07/07/2021

  • Location
    Padstow
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Employment Type
    Intermediate Level 2
  • Employer
    Padstow Townhouse

Description of Opportunity

The Padstow Townhouse assistant will work along side
our Townhouse manager in the day to day running of the townhouse, setting up
our breakfast hampers, daily ordering servicing the rooms and welcoming new
guests for check in. They will be involved with a lot of the behind the scenes
details to give guests a seamless, wonderful experience. Strong communication
between the Padstow Townhouse and all the restaurant teams is key as well as
face to face contact. It’s important for the candidate to understand we work
together as one big family across all the sites.


  • Breakfast set up each morning including warming pastries,
    boiling eggs etc. and delivering the hampers to the rooms
  • Servicing the rooms whilst guests are out for the day
    or have checked out, turning the rooms around for the next guests
    arriving
  • Cleaning the pantry, making sure it is set and ready for
    guests
  • Greeting guests from the car park, bringing them into the
    townhouse and giving them a tour of the pantry and their room explaining
    all little details along the way including their welcome treat in the
    room which is made by the pastry chef from no.6
  • Ensuring thorough communication with the restaurant teams to
    let them know which guests are dining with them that evening
  • Building the hampers ready for the next morning, with the
    clean crockery, fresh breakfast menu etc.
  • Setting up hot chocolate bags to hang on the guest doors and making the hot chocolate for the flasks

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 126709)

Essential:
  • Attention to detail
  • Organisation
  • Communication
  • Able to Prioritise
  • Desirable:
  • Problem Solving
  • Adaptability
  • GCSE grade C/4 in Maths and English
  • Able to read and write clearly
  • This is ideal for new or existing staff working in situations including
    front of house, food preparation, barista service, alcoholic
    beverages service, reception and reservations, concierge and
    guest services within restaurants, bars, hotels and pubs.
    Programme content

    Knowledge

    • Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and
      how own area of work contributes to achieving business targets
    • Know the products / services that are offered by the business, their prices and special offers and how to match
      them to customers’ needs
    • Understand the importance of meeting, and where possible, exceeding customer expectations in line with the
      business / brand standards
    • Wine service: Know a variety of wine styles and popular grape varieties, their basic characteristics, basic
      wine and food pairing in line with the menu, information that will help inform customers, equipment required to
      store and serve wines and conditions required for optimum wine quality
    • Beer / Cask Ale: Know a variety of beers, including bottled, keg and cask ales, their characteristics, basic
      food pairing in line with the menu, information that will help inform customers, the equipment required to store
      and serve them and conditions required for optimum quality and the correct cellar procedures and conditions
    • Cocktails / Mixology: Know the main categories of cocktails, including common base ingredients, methods
      of preparing and serving them, how ingredients and equipment should be stored and information that will help
      inform customers Skills
      ?
    • Deliver excellent customer service in line with the business / brand standards with the aim of exceeding
      customer expectations
    • Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
    • Actively promote the unique selling points of the business and special offers available and promotions to
      customers
    • Wine service: Provide accurate information on the wine menu, make basic recommendations to customers
      based on menu, serve and store wine in the correct manner and use specialist equipment for preparing and
      serving wine appropriately
    • Beer / Cask Ale: Provide accurate information on beers, including bottled, keg and cask ales; make
      recommendations to customers based on menu, serve and store beer and cask ales in the correct manner
      and use specialist equipment appropriately. Help ensure that the correct cellar conditions are maintained to
      preserve the quality of the beer / cask ale
    • Cocktails / Mixology: Provide accurate information on the cocktail menus to customers, prepare cocktails
      using a range of ingredients and methods and adjust the cocktail to customers’ taste and preference. Ensure
      ingredients are stored correctly and use specialist equipment appropriately
    Behaviours
    • Take a responsible approach to the preparation, sale and service of food and beverages for example in relation
      to safe handling and storage, and accurately communicating the contents of products.
    • Always demonstrate high personal hygiene standards and clean workstation ethic.
    • Be highly organised and can multitask whilst maintaining an engaging, friendly and helpful attitude to
      customers.
    • Pay attention to detail and have high standards of cleanliness and presentation.
    • Work in a discreet manner
      and maintain customer confidentiality.
    Essential:
  • Punctual
  • Presentable
  • Confident
  • Persistent
  • Desirable:
  • Quick Learner
  • On successful completion of the apprenticeship there is a possibility of a full time position.
    The working times are 8am - 6pm. Must have access to own transport to and from the location. We do sometimes have to give guests lifts in our electric BMW and sometimes have to move guests cars around so driving license would be preferable.

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