Ecommerce Customer Service Apprentice.


Respond to customer’s emails, communicate with customers via our website's live chat service, action debt management agencies' offer of payment. This is a fantastic opportunity for the right candidate.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
  • Wages
    £4.50 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date

  • Location
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Intermediate Level 2
  • Employer

Description of Opportunity

The main aspect of this role is to respond to contact made by our client’s customers, this includes emails, SMS, webchat and post The bulk of the contact we receive is through email, you would need to reply to customer’s emails offering the appropriate solution depending on their needs, for example if a customer is offering to make a payment you would direct them towards our website or request them to call in to the call centre Another form of contact we have is through our website based live chat service, you would need to talk with the customer through text-based chat and resolve their issue in an efficient manner. This can be a challenging part of the job at busy times as you will have to speak with multiple customers simultaneously As we are a debt collection agency, we do have challenging customers at times, it is important to keep calm in certain situations and to remain professional to resolve the issues that a challenging customer will provide Engage with our client’s customers via email, conversational SMS and live chat to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution

For more information about this vacancy please contact Intec Business Colleges Ltd on +447921971036 (Ref ID: 129346)

Strong computer and administration skills Confident dealing with a high volume of emails Ability to work in a busy role Excellent communication skills Have the ability to confidently manage potentially difficult or challenging situations
English and maths GCSEs A*-C / 9-4 or equivalent is desirable but not essential
Customer Service Practitioner Level 2 StandardFunctional skills in maths & English if required
Personable Reliable A desire for progression and growth within the business
Opportunity to progress into full-time role, other job vacancies at CRS are advertised internally first.

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