Customer Service Practitioner Apprenticeship (Parts Advisor).

Withheld Birmingham

Exciting opportunity for someone who is looking for a supportive and challenging Apprenticeship within the Automotive Repair Industry. As a Parts Advisor, you work with customers who are looking to improve or fix their cars, giving them advice and providing customer service to get them the necessary parts.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    129610
  • Wages
    £4.30 p/h
  • Hours
    40.00 per week
  • Date Posted
    22/04/2021
  • Start Date
    23/05/2021

  • Location
    Birmingham
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Intermediate Level 2
  • Employer
    Withheld

Description of Opportunity

Your day to day duties will include: Proactively take on customer queries/complaints, ensuring all issues are dealt with promptly, keeping the customer contacted throughout the process Work closely with other departments to ensure all areas are explored to get the correct result for the customer Order Preparation: Picking parts for customer orders and checking availability of stock from various enquiries Sales and Customer Service: Through in-bound and out-bound telephone enquiries, walk in customers, and internet enquiries you will be developing customer relationships through providing good product knowledge and creating an effective first impression Stock Control: Ensuring consumables and service parts are regularly replenished, providing a swift service to workshop and other departments as well as trade/retail customers

For more information about this vacancy please contact Sandwell College on 0121 667 5018 (Ref ID: 129610)

Excellent communication skills and willingness to learn Problem-solving skills Share knowledge and skills Good IT skills Demonstrate a passion for automotive skills
GCSEs at grades A*-C/9-4 (or equivalent) in maths and English. Hold an ICT qualification (or equivalent).
Working towards your Level 2 Customer Service Practitioner apprenticeship standard, this will include:Level 1/2 Functional Skills in maths and English (if required)End-Point Assessment (EPA)Knowing your customers: Understand the difference between internal and external customersUnderstand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effectiveUnderstanding the organisation:Know the purpose of the business and what ‘brand promise' meansKnow your organisation’s core values and how they link to the service cultureKnow the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisationMeeting regulations and legislation:Know the appropriate legislation and regulatory requirements that affect your businessKnow your responsibility in relation to this and how to apply it when delivering serviceSystems and resources:Know how to use systems, equipment and technology to meet the needs of your customersUnderstand types of measurement and evaluation tools available to monitor customer service levelsYour role and responsibility:Understand your role and responsibility within your organisation and the impact of your actions on othersKnow the targets and goals you need to deliver againstCustomer experience:Understand how establishing the facts enable you to create a customer focused experience and appropriate responseUnderstand how to build trust with a customer and why this is importantProduct and service knowledge:Understand the products or services that are available from your organisation and keep up to date
Take responsibility when required and be honest and accountable when things don’t go as planned Operate as an effective team member Behave in accordance with the values of the company and treat colleagues and customers with respect and courtesy Excellent work ethic Teamwork and the motivation to work on one’s own initiative The ability to follow instructions Attention to detail and passion for what they do Build effective relationships with colleagues and customers Gain trust and pay attention to colleagues and customers concerns and needs Constantly learn in order to improve own performance and that of the business Have an interest in the Automotive industry and be aware of the constant changes in technology and innovation Self-starter Ability to create great customer experiences
Will progress to a level 3 qualification upon completion of this apprenticeship.

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