IT Desktop Support Technician Apprentice.

Barfoots Of Botley Ltd Bognor Regis

PETA Training are proud to be working with Barfoots of Botley Ltd, looking to source an exceptional IT Desktop Support Technician Apprentice for their organisation. If you want to develop yourself in the IT sector, gain new skills and work for a growing and diverse company, then this role is for you.

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
    129966
  • Wages
    Competitive
  • Hours
    40.00 per week
  • Date Posted
    26/04/2021
  • Start Date
    14/06/2021

  • Location
    Bognor Regis
  • Status
    Now Taking Applications
  • Sector
    IT
  • Employment Type
    Advanced Level 3
  • Employer
    Barfoots Of Botley Ltd

Description of Opportunity

You will be providing IT telephone, online and onsite first line support, logging and administration of support calls on the IT helpdesk, resolving issues where possible and escalating as necessary. Ensure the IT Helpdesk is kept up to date, all calls are being responded to and users are kept up to date Raise calls on behalf of users on the IT helpdesk Answer inbound calls from users on the IT support phone line Setting up and installing laptops, PCs and mobile devices Assist with end user IT training Maintain appropriate records of time spent and actions taken on all work carried out Liaise with third parties for escalated support issues Perform PC hardware and software diagnostics and coordinate repairs

For more information about this vacancy please contact PETA on 07458303584 (Ref ID: 129966)

Experience of: Microsoft Windows 10 Operating System Microsoft Office Applications Desktop PC and Laptop Hardware General understanding of network and wireless technology Good written and verbal communication skills Good time and task management skills Excellent customer service skills Anti-Virus Technologies Cloud technologies Apple mobile devices
4 GCSEs at grade C/4 or higher including maths and English (or equivalent)
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:Microsoft (MTA) Networking FundamentalsMicrosoft (MTA) Mobility and device FundamentalsMicrosoft (MTA) Server AdminMicrosoft (MTA) Software development FundamentalsITIL Foundation V4Functional Skills in maths and English if required
Good written and verbal communication skills A team player Ability to work independently Good time and task management skills Ability to work under pressure Excellent customer service skills Ability to approach problem solving and decision making with logical thinking and creativity
• Development opportunities

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