Firstline IT Helpdesk Engineer Apprentice.


PETA Training are proud to be working with Matrix Business IT Limited, looking to source an exceptional Firstline IT Helpdesk Engineer Apprentice for their organisation. A fantastic opportunity to join the growing IT team of this dedicated and diverse company.

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
  • Wages
    £6.00 p/h
  • Hours
    37.50 per week
  • Date Posted
  • Start Date

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Employment Type
    Advanced Level 3
  • Employer

Description of Opportunity

First point of contact for all customer calls and emails to the service desk Log calls on behalf of the user ensuring all key information is correctly captured Monitor, categorise, set priority of incoming tickets Communication with customers as required System monitoring and documentation Hardware fault diagnosis and repair

For more information about this vacancy please contact PETA on 07458303584 (Ref ID: 129971)

Good numerical and literacy skills and good levels of computer literacy Excellent organisational skills with the ability to prioritise Good analytical/problem solving skills
GCSE Level 4 or above (or equivalent) in maths and English language BTEC Level 3 extended diploma in IT or equivalent
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:Microsoft (MTA) Networking FundamentalsMicrosoft (MTA) Mobility and device FundamentalsMicrosoft (MTA) Server AdminMicrosoft (MTA) Software development FundamentalsITIL Foundation V4
The ability to communicate effectively at all levels with good relationship building skills Self-motivated and keen to develop, with a willingness and desire to learn To possess initiative with an inquisitive nature, unafraid to ask appropriate questions Proven work ethic
A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship.

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