Customer Support Apprentice.

MEDIABASE DIRECT LIMITED Whiteley

PETA Training are proud to be working with MediaBase Direct Limited, looking to source an exceptional Customer Support Apprentice for their organisation. Are you a self-motivated, time efficient and confident communicator? Do you enjoy building relationships with clients? Apply for the role with MediaBase Direct today!

Apprenticeships > Level 3 (Advanced) Apprenticeship Business & Administration

  • GMFJ Reference
    129974
  • Wages
    £6.50 p/h
  • Hours
    35.00 per week
  • Date Posted
    26/04/2021
  • Start Date
    14/06/2021

  • Location
    Whiteley
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Employment Type
    Advanced Level 3
  • Employer
    MEDIABASE DIRECT LIMITED

Description of Opportunity

To liaise with the customers to assist with delivery of digital software and hardware products To assist with delivering customer order requests in a professional manner, and within the Service Level Agreements (SLAs), using existing processes To follow Standard Operating Procedures (SOPs) to ensure a consistent level of service delivery To assist with financial/billing aspects such as liaising with clients regarding payment of invoices To communicate effectively with clients to push additional services, warranties, and ongoing licenses To resolve customer queries and raise support tickets as necessary To assist the client services team with product testing, updates, and client delivery preparations Actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information Any other administrative duties as assigned, to assist the business in providing products and services

For more information about this vacancy please contact PETA on 07458303584 (Ref ID: 129974)

A passion for providing excellent Customer Service Good analytical and problem-solving skills Technical knowledge with an understanding of modern technology Excellent telephone manner and confidence Basic Microsoft Word, PowerPoint and Excel skills A strong networker and confident relationship builder Strong interpersonal and communication skills Strong written and presentation skills Management, Marketing or Media related education preferred Working knowledge of CRMs Blogging, creative writing and content creation
4 GCSE's including maths and English, grade A*-C/4-9 or Functional Skills Level 2.
Business Administrator Level 3Throughout the duration of the apprenticeship you will be required to attend one of our PETA training centres for off the job training. The majority of training will be completed with your employer at your place of work. You will be completing the Level 3 Business Administration Apprenticeship.
Patient, friendly and bubbly personality Self-motivated and able to work towards strict deadlines Reliable Punctual Honest and trustworthy
Potential future progression within company

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