Spa Attendant Apprentice .

St Michaels Resort Falmouth

To assist in maintaining the highest standard of professionalism in all aspects of the spa operation. Ensure high levels of cleanliness and hygiene are adhered to at all times. Promoting a friendly and relaxing environment for customers and colleagues using the facilities.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Hairdressing & Beauty

  • GMFJ Reference
    130352
  • Wages
    £4.62 p/h
  • Hours
    30.00 per week
  • Date Posted
    27/04/2021
  • Start Date
    15/10/2021

  • Location
    Falmouth
  • Status
    Now Taking Applications
  • Sector
    Hairdressing & Beauty
  • Employment Type
    Intermediate Level 2
  • Employer
    St Michaels Resort

Description of Opportunity

The successful candidate will report to the spa manager and in her absence the spa training coordinator. Duties include:

  • Ensure that high levels of cleanliness and hygiene are adhered to throughout all areas of the spa.
  • Completing daily laundry procedures.
  • Assisting with stock deliveries.
  • Helping on reception as and when required.
  • Ensure all customer queries are handled efficiently, effectively and successfully in order to maximise customer satisfaction.
  • Excellent communication skills and able to learn the product and service knowledge necessary to provide wellness solutions to meet the needs of our guests.
  • Ensure all aspects of the guest spa journey is adhered to at all times to include; greeting the guests, explaining facility treatments and answering general queries when necessary.
  • Greet and welcome guests and visitors at the Spa reception Area, ensuring that the service offered is personal and memorable.
  • Conduct show-around(s) of the Spa facilities.
  • Attend team meetings as required and ensure that standards, policies and procedures are adhered to at all times.
  • Participate fully in all training and development activities developing your knowledge, skills and confidence to deliver a great guest experience/journey.
  • Attendance at product house training as required.

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 130352)

  • Key attention to detail
  • Adaptable
  • Excellent communicator
  • A good sense of self discipline

ESSENTIAL

  • GCSE Grade 2/E or above in Maths and English.
  • A relevant Functional Skills qualification will also be accepted.
Who is the course for?

The level 2 Apprenticeship in Beauty Therapy was created
with the aim of allowing learners to achieve a Level 2 qualification whilst
gaining valuable experience working within the industry.

The Apprenticeship will suit an individual who wants to
start a career within the beauty industry.

Programme content

Carries out beauty therapy treatments in line with legal,
industry and organisational requirements, maintaining honesty, integrity and
confidentiality

Carries out, maintains and stores detailed and confidential
beauty treatment consultations with clients, choosing the most appropriate
treatments and products Implements and practices safe ways of working for
themselves and others in accordance with legal, beauty therapy and
organisational requirements

Selects, uses, and applies a range of beauty therapy
techniques, products, tools and equipment to provide:

• Waxing services (legs, underarms, face and bikini line)

• Hand and nail treatments

• Foot treatments

• Facial skin care treatments

• Eyelash and eyebrow treatments

• Make-up application

• Basic massage treatments (back, neck and shoulder)

Facilitates the client journey, makes appointments,
completes the services and handles payments from clients

Provides advice and recommendations on the beauty treatments
and appointments

Portrays professionalism and values that meet Beauty Therapy
industry requirements and expectations

Maintains standards of appearance and the salon/spa image,
etiquette and hygiene

Skills

Consult, plan, prepare and perform waxing services to remove
unwanted hair on clients from the legs, underarms, face and bikini line

Consult, plan, prepare and perform hand and nail treatments
on clients

Consult, plan, prepare and perform foot and nail treatments
on clients

Consult, plan, prepare and perform facial skin care
treatments, use facial products and equipment, and improve and maintain skin
condition on clients

Consult, plan, prepare and perform enhancements to the
appearance of the eyebrows and lashes on clients

Consult, plan, prepare and perform make-up services on
clients

Consult, plan, prepare and perform manual back, neck and
shoulder massage treatments on clients

Knowledge

Types of equipment and products, waxing services and how
these are carried out. The structure and function of the skin and hair. The
hair growth cycle and factors that affect hair growth

The techniques, tools and equipment used within hand and
nail treatments, the anatomy and physiology of hands, lower arms, nails and
skin

The techniques, tools and equipment used within foot
treatments, the anatomy and physiology of the lower leg, foot, nails and skin

The techniques, tools and equipment used for facial
treatments, the anatomy and physiology of the face, the structure and function
of the skin, including of skin conditions

The techniques, tools and equipment used for eyebrow
artistry and their effects, to colour eyelashes, and to attach, maintain and
remove semi-permanent and temporary eyelashes

The techniques, tools and equipment used to create different
make-up effects for different occasions

Correct use, application and benefits of massage techniques,
the anatomy and physiology of the body and systems

Behaviours

These behaviours ensure that clients receive a positive
impression of both the organisation and the individual:

Personal and professional ethics:

demonstrates a commitment to quality, maintains honesty,
integrity and confidentiality

Flexible and positive attitude:

Adapts positively to changing work priorities and patterns
when new tasks need to be completed or requirements change.

Maintain client care principles and practices:

Always show clients/customers respect and in all
circumstances, demonstrate client empathy, sensitivity and awareness.



  • Punctual
  • Positive and proactive
  • Works well within a team or on their own
  • A strong ability for further learning/bettering self-performance
  • Enthusiastic
  • Motivated
Wage - National Minimum Wage for your age. Weekend work is required

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