Customer Success Apprentice.

Sprinklr UK Ltd London

Sprinklr is looking for people who demonstrate a passion for Customer Experience Management (CXM). This exciting role will provide you with a unique opportunity to get first-hand experience of Customer Success Management – and exposure to working with some of the world’s largest brands. There will also be plenty of opportunities for you to connect with leaders, learn professional and personal skills outside of your day-to-day work!

Apprenticeships > Level 3 (Advanced) Apprenticeship Business & Administration

  • GMFJ Reference
    131090
  • Wages
    £12.50 p/h
  • Hours
    40.00 per week
  • Date Posted
    06/05/2021
  • Start Date
    14/06/2021

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Employment Type
    Advanced Level 3
  • Employer
    Sprinklr UK Ltd

Description of Opportunity

  • The Success Manager owns delivery and programme management to ensure customers are realising value and are renewable.
  • Develop an understanding of Sprinklr’s products, services, partners and value proposition - and the key attributes of our customers
  • Develop a knowledge base relevant to a set of verticals in order to drive account retention and expansion
  • Master Sprinklr’s technology in time and become CXM-certified
  • Understand how Sprinklr works across EMEA, and the SaaS industry in general
  • Create, update, and maintain accurate customer information in Salesforce (Customer Relationship Management software), providing reports and presentations when required
  • You will also support our Senior Leadership Team in their delivery of regional initiatives, allowing you to apply your Business Administration skills from the get-go.

For more information about this vacancy please contact Multiverse on 0203 621 6131 (Ref ID: 131090)

  • Strong sense of initiative and ability to work in a fast-paced environment and under pressure - on multiple projects
  • Smart, hard-working and humble team player
  • Highly organised and detail-oriented
  • Quick to understand problems and passionate about solving them
  • Five GCSE grades C - A* (4-9) or equivalent, including English and Maths

  1. Training on the 18 month Standard Level 3 Business Associates apprenticeship.
  2. Being a Multiverse apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal coach who will guide you through the qualification and help you achieve your full potential.
  3. As part of your Multiverse apprenticeship, you will have access to our Future Leaders Foundation modules to help you develop the 6 key competencies: well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.
  • Likeable with strong communication, and relationship building skills
  • Experience using Microsoft Office and Google Applications (Docs, Sheets, Slides)
  • Excellent written and verbal communication
After your Business Associate apprenticeship, you have the opportunity progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

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