Receptionist.

Barons Eden Burton upon Trent

To work on the reception desk handing customer queries face to face and on the telephone. Managing bookings and reservations, being the first point of contact for all guests.

Traineeship Catering & Hospitality

  • GMFJ Reference
    131278
  • Wages
    £8.91 p/h
  • Hours
    35.00 per week
  • Date Posted
    10/05/2021
  • Start Date
    04/10/2021

  • Location
    Burton upon Trent
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Employment Type
    Traineeship
  • Employer
    Barons Eden

Description of Opportunity

Liaise with the reservations team on any Non-Arrivals from the previous night

To have a full understanding of all rates, packages and special promotions ensuring that the hotels terms of business are adhered to

To ensure all in house guest information is correct and up to date in the hotel’s PMS

To ensure all documentation and information relating to the operation is presented promptly, clearly and accurately

To check, monitor and follow up all accounting requirements involving individual, function and group postings and payments in accordance with the hotels accounting procedures

To have knowledge of the local area, tourist information and other hotels within the district

To allocate rooms in conjunction with the Reservations Department, ensuring the maximum revenue will be yielded

To ensure the day’s arrival correspondence is maintained with care and any previous correspondence is returned to the Reservations Department

To ensure all paperwork, faxes, brochure and reservation requests are actioned and distributed within the required time frame

To be aware of room status and ensure that the number of rooms available is known at any given time and that every opportunity to maximise room sales is taken

Whenever possible, to anticipate guests needs, be aware of all written and spoken requests and to carry out these requests in a timely, courteous and helpful manner

To ensure that at all times reception duties are carried out as laid down in the reception shift procedure

To ensure that all charges are posted to guest bills following laid down procedures

To be fully conversant with and able to correctly operate in the Front Office system

To deal with cash, cheque and credit transactions in accordance with hotel policy and to ensure any discrepancies are reported to the finance department

To ensure the reception area is always clean and tidy

To ensure float checks are carried out at the beginning and end of each shift and any discrepancies are reported and corrected

To ensure that all incoming internal and external calls are dealt with promptly, efficiently and courteously

To ensure that all messages received for guests and employees are passed on accurately and as quick as possible

To ensure all guests receive their early morning call and to follow-up any unanswered calls

To ensure that an accurate hand-over is given at the end of each shift and that all hand-overs and correspondence/ communications are read and signed

To ensure all bills are checked out of the system as soon as possible

To be aware of the need for good social skills, the ability to handle complaints and ensure these are followed through

To ensure in-house guests do not exceed their in-house credit limit

Maximise in house selling

Be thoroughly familiar with all company selling procedures and promotions

Issue departmental keys/floats according to the company procedure

To achieve a smooth operation by maintaining an efficient and effective filing system for all paperwork relating to guest stay and internal communication

To abide by and adhere to all the hotel rules as set out in the Employee Handbook

To carry out any other duties as reasonably requested by the Management

It is a requirement of the hotel and company that employees avail themselves to training and communication meetings as required, for which advance warning will always be given

To act in accordance with the Fire Regulations

To observe all Security, Hygiene, Weights & Measures, Health & Safety Regulations

To maintain a high standard of personal hygiene and appearance at all times

To attend training courses and meetings as requested

For more information about this vacancy please contact PeoplePlus on +447816110684 (Ref ID: 131278)

Liaise with the reservations team on any Non-Arrivals from the previous night

To have a full understanding of all rates, packages and special promotions ensuring that the hotels terms of business are adhered to

To ensure all in house guest information is correct and up to date in the hotel’s PMS

To ensure all documentation and information relating to the operation is presented promptly, clearly and accurately

To check, monitor and follow up all accounting requirements involving individual, function and group postings and payments in accordance with the hotels accounting procedures

To have knowledge of the local area, tourist information and other hotels within the district

To allocate rooms in conjunction with the Reservations Department, ensuring the maximum revenue will be yielded

To ensure the day’s arrival correspondence is maintained with care and any previous correspondence is returned to the Reservations Department

To ensure all paperwork, faxes, brochure and reservation requests are actioned and distributed within the required time frame

To be aware of room status and ensure that the number of rooms available is known at any given time and that every opportunity to maximise room sales is taken

Whenever possible, to anticipate guests needs, be aware of all written and spoken requests and to carry out these requests in a timely, courteous and helpful manner

To ensure that at all times reception duties are carried out as laid down in the reception shift procedure

To ensure that all charges are posted to guest bills following laid down procedures

To be fully conversant with and able to correctly operate in the Front Office system

To deal with cash, cheque and credit transactions in accordance with hotel policy and to ensure any discrepancies are reported to the finance department

To ensure the reception area is always clean and tidy

To ensure float checks are carried out at the beginning and end of each shift and any discrepancies are reported and corrected

To ensure that all incoming internal and external calls are dealt with promptly, efficiently and courteously

To ensure that all messages received for guests and employees are passed on accurately and as quick as possible

To ensure all guests receive their early morning call and to follow-up any unanswered calls

To ensure that an accurate hand-over is given at the end of each shift and that all hand-overs and correspondence/ communications are read and signed

To ensure all bills are checked out of the system as soon as possible

To be aware of the need for good social skills, the ability to handle complaints and ensure these are followed through

To ensure in-house guests do not exceed their in-house credit limit

Maximise in house selling

Be thoroughly familiar with all company selling procedures and promotions

Issue departmental keys/floats according to the company procedure

To achieve a smooth operation by maintaining an efficient and effective filing system for all paperwork relating to guest stay and internal communication

To abide by and adhere to all the hotel rules as set out in the Employee Handbook

To carry out any other duties as reasonably requested by the Management

It is a requirement of the hotel and company that employees avail themselves to training and communication meetings as required, for which advance warning will always be given

To act in accordance with the Fire Regulations

To observe all Security, Hygiene, Weights & Measures, Health & Safety Regulations

To maintain a high standard of personal hygiene and appearance at all times

To attend training courses and meetings as requested

Work preparation trainingHigh quality work experience placementFunctional skills in English and/or maths - support for those who require it

Based on this opportunity you might also be interested in.

Opportunity with Supply Desk  | GetMyFirstJob
Hospitality Team Member Apprenticeship

  • Catering & Hospitalityk
  • N/A p/w
  • Traineeship
  • Halifax

Hospitality Team Member Apprenticeship

-Assist in the preparation and learn how to make fresh food for our menu -Assume responsibility for sections of the kitchen -Ensure that tidiness and hygiene practices are adhered to -To work in accordance with all Health & Safety regulations and to follow the Companys Health & Safety policy -To support colleagues at all times during service and prep to ensure teamwork is maintained

Opportunity with Supply Desk  | GetMyFirstJob
Apprentice Front of House Assistant

  • Catering & Hospitalityk
  • 180.00 p/w
  • Intermediate Level 2
  • Barton-upon-Humber

Apprentice Front of House Assistant

An exciting opportunity has arisen for an apprentice to join our busy restaurant and bar learning all aspects of the industry and gaining a nationally recognised qualification. Apply today!

Opportunity with Supply Desk  | GetMyFirstJob
Apprentice Commis Chef

  • Catering & Hospitalityk
  • 180.00 p/w
  • Intermediate Level 2
  • Barton-upon-Humber

Apprentice Commis Chef

Are you a hardworking, dedicated and enthusiastic individual aspiring to start a career within the catering industry? The Hope and Anchor Pub are looking for an apprentice Commis Chef to join their team. Apply now!

Opportunity with Supply Desk  | GetMyFirstJob
Production Chef Apprenticeship

  • Catering & Hospitalityk
  • 130.50 p/w
  • Intermediate Level 2
  • Bridgewater

Production Chef Apprenticeship

Your role will help us to ensure that every customer leaves wanting to return, through living our values of genuine service, one team, be the best you can be and community

Opportunity with Supply Desk  | GetMyFirstJob
Level 2 Commis Chef Apprentice

  • Catering & Hospitalityk
  • 260.00 p/w
  • Intermediate Level 2
  • Exeter

Level 2 Commis Chef Apprentice

The Teign House have a great opportunity for an enthusiastic and capable new Apprentice Chef to join their small and dynamic kitchen team, alongside an intermediate apprenticeship in partnership with Exeter College.

Opportunity with Supply Desk  | GetMyFirstJob
Commis Chef Apprenticeship

  • Catering & Hospitalityk
  • 185.00 p/w
  • Intermediate Level 2
  • Cheadle

Commis Chef Apprenticeship

An up and coming bar based in Gatley are looking for an enthusiastic and aspiring commis chef apprentice to join their team. This would be a fantastic opportunity to move into the culinary sector and move into your dream career.

Opportunity with Supply Desk  | GetMyFirstJob
Apprentice Chef

  • Catering & Hospitalityk
  • 172.00 p/w
  • Intermediate Level 2
  • Hessle

Apprentice Chef

An exciting opportunity has arisen at a local South American restaurant, based in Hessle.

Opportunity with Supply Desk  | GetMyFirstJob
Level 2 Hospitality Team Member Apprentice, Kitchen & Housekeeping Assistant

  • Catering & Hospitalityk
  • 124.50 p/w
  • Intermediate Level 2
  • Exmouth

Level 2 Hospitality Team Member Apprentice, Kitchen & Housekeeping Assistant

Exmouth Care Ltd are looking for a conscientious individual to join their team and develop skills across kitchen and housekeeping as a Hospitality Team Member Apprentice.

© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs