IT/Customer Service Apprentice.

ICare Ltd Blackpool

Great Opportunity! Supporting the IT and Operations Support Manager with the day to day issues received by the department and providing solutions.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    135081
  • Wages
    £4.30 p/h
  • Hours
    37.50 per week
  • Date Posted
    21/06/2021
  • Start Date
    04/10/2021

  • Location
    Blackpool
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Intermediate Level 2
  • Employer
    ICare Ltd

Description of Opportunity

To receive, manage and record I.T help desk requests received either by telephone, email or raised internally.

Basic installation, configuration and support of I.T equipment (pc, laptop, printers etc)

To create/complete daily, weekly & monthly reports gathering information from various resources.

Create, monitor, respond and manage support tickets on an incident management system.

Work as a team member, providing support to colleagues as and when required.

To support the IT and Operations Support Manager in the development of technological devised and improvement of IT systems.

Any other duties required by the role as directed by the IT and Operations Support Manager or Senior Management Team.

Working week: 37.5 hrs Per Week over 5 out of 7 days

Have access to a vehicle and is mobile.

Clear DBS clearance.


For more information about this vacancy please contact Blackpool and the Fylde College on 01253 504343 (Ref ID: 135081)

  • Strong attention to detail.
  • High level of organisational skills
  • An individual who enjoys looking for solutions.
  • Discrete when handling confidential information.

4 GCSE's at grades A*- D (9-4) including Maths and English (or equivalent).

As part of your apprenticeship you will be required to work towards Functional Skills English and maths if you do not hold a GCSE English/maths grade 4/C.


Level 2 Customer Service Standard

Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors all benefit from relevant industry experience and will support you to achieve all your goals.

  • Personable and able to build relationships.
  • Professional, smart appearance.

Possible full time position on successful completion of Apprenticeship.


The Apprentice must achieve at least a Level 1 on the Initial Assessment that is completed during an Apprenticeship Selection Event at College.

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