APPRENTICE MEDICAL RECEPTIONIST.

Poplar House Surgery St. Annes

Great Opportunity! Receptionist required for a busy friendly 3 partner practice. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.

Apprenticeships > Level 3 (Advanced) Apprenticeship Business & Administration

  • GMFJ Reference
    135740
  • Wages
    £4.70 p/h
  • Hours
    30.00 per week
  • Date Posted
    25/06/2021
  • Start Date
    18/10/2021

  • Location
    St. Annes
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Employment Type
    Advanced Level 3
  • Employer
    Poplar House Surgery

Description of Opportunity

Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Responsible for recalls and deductions.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to duty doctor.
  • Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
  • Enter patient information on to the computer as required.
  • Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

  • Make and serve refreshments to GPs and Practice Nurses when required, ensure the kitchen is kept clean and tidy. Tidy the waiting room in turn with other staff.
  • Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

  • All staff has a responsibility with regard to safeguarding children and adults. This includes understanding relevant safeguarding policies and completing mandatory safeguarding training.
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager.

For more information about this vacancy please contact Blackpool and the Fylde College on 01253 504343 (Ref ID: 135740)

  • Telephone skills
  • Good communication

  • Computer skills

4 GCSE’s at grades A*- D (9-4) including Maths and English (or equivalent).

Note: The Apprentice will be required to work towards Functional Skills English and maths if they do not hold a GCSE English/maths grade 4/C

Level 3 Business Standard

Your B&FC apprenticeship is made up of several different elements and each one reflects your individual abilities and career goals. Our expert tutors and assessors all benefit from relevant industry experience and will support you to achieve all your goals.

  • Pleasant and approachable

On successful completion of Apprenticeship a full time position may be available.

You must achieve at least a Level 1 on the Initial Assessment that is completed during an Apprenticeship Selection Event at College.

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