To be responsible for undertaking a wide range of reception duties
and the provision of general support to the multidisciplinary team. Duties can include but are not limited to,
greeting and directing patients, effective use of the appointment system, booking
appointments, processing of information and assisting patients as
required. To act as the central point of
contact for patients, the distribution of information, messages and enquiries
for the clinical team, liaising with multidisciplinary team members and
external agencies such as secondary care and community service providers.
The
following are the core responsibilities of the receptionist (this list is not
exhaustive, and some roles and responsibilities may not be dealt with by all
members of the team). There may be on occasion, a requirement to carry out
other tasks; this will be dependent upon factors such as workload and staffing
levels:
· Maintaining and monitoring
the practice appointment system
· Process personal, telephone
and e-requests for appointments
· Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately
· Signpost patients to the
correct service
· Initiating contact with and
responding to, requests from patients, team members and external agencies
· Read code data on SystmOne
· Photocopy documentation as
required
· Process and/or forward
incoming and outgoing emails from the mailbox
· Manage repeat
prescriptions, ensuring they are processed accurately and efficiently
· Data entry of new and
temporary registrations and relevant patient information as required
· Input data into the
patient’s healthcare records as necessary
· Direct requests for
information i.e. SAR, insurance / solicitors letters and DVLA forms to the
administrative team
· Manage all queries as
necessary in an efficient manner
· Carry out system searches
as requested
· Maintain a clean, tidy,
effective working area at all times
· Monitor and maintain the
reception area and waiting room notice boards
· Support all clinical staff
with general tasks as requested
· Ordering and monitoring of
stationery supplies