- GMFJ Reference
35.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Employment Type
Intermediate Level 2
Description of Opportunity
These exciting tasks will be entrusted to you should you be successful for the role.
Reach out to existing and potential customers to present our product and service offering
Learn details about our product and service offerings
Address any questions or issues customers may have
Communicate with customers to understand their requirements and need
Offer solutions based on clients needs and capabilities
Direct prospects and leads to the sales team
Keep an updated customer database
Always strive towards meeting sales quota
Track and document calls and sales
Update client records
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 138745)
Outstanding communicator and listener
Creative thinking skills
Good sales ability
Working knowledge of relevant computer software
Excellent interpersonal and problem-solving skills
GCSE English and maths Grades 9-4/A*-C or equivalent.
The main purpose of the customer service specialist is to be a 'professional' for direct customer support within all sectors and organisations types. You are an advocate of Customer Service who acts as a referral point for dealing with more technical or complex customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environments, including contact centers, retail, or any customer service point.The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at the Professional Level.
Professional, but friendly approach
The ability to handle rejection and stress in soliciting customers
There may be a permanent role on offer at the end of the apprenticeship.