Learner Management Analyst.

Multiverse Marylebone, London

The Programme Operations team is responsible for the launch of their apprenticeship programmes and ensuring that apprentices have everything they need to be able to complete their programme. This includes the management of their in-house learning system: Appli.ed. They are looking for an apprentice to support this system - ensuring the platform is kept up to date and that apprentices, coaches and line managers get their problems resolved quickly.

Apprenticeships > Level 3 (Advanced) Apprenticeship Management & Team Leading

  • GMFJ Reference
    139673
  • Wages
    £9.40 p/h
  • Hours
    40.00 per week
  • Date Posted
    22/07/2021
  • Start Date
    30/07/2021

  • Location
    Marylebone, London
  • Status
    Now Taking Applications
  • Sector
    Management & Team Leading
  • Employment Type
    Advanced Level 3
  • Employer
    Multiverse

Description of Opportunity

A typical day

  • You will be responsible for inputting and maintaining data for all on-programme apprentices and making sure this is consistent across all data sources
  • You will own the process of setting up new users on the platform, ensuring that accounts are created in advance of launch dates
  • You will be responsible for managing the FreshDesk platform through which all support requests are made. You will respond to questions/resolve issues, via email, managing the easy ones yourself and escalating anything more complex to your colleagues
  • You will identify common issues and use these to inform improvement planning work and automation to help us as they scale
  • You will have opportunities to lead and deliver process-improvement projects, working with key stakeholders to identify issues with the platform and implementing changes
  • You’ll work closely with the lead in your team who will support you to understand how the platform works, whilst also seeking your input on how they can use it more effectively

For more information about this vacancy please contact Multiverse on 0203 621 6131 (Ref ID: 139673)

You are comfortable working in a fast paced environmentYou are a problem solver: you are always thinking about ways to make your life, and the lives of those around you, easierYou like data and numbers: you're familiar with Excel and are able to spot patterns quickly
Five GCSE grades C – A* (or 4-9), including Maths and English
1. Training on the 18 month Standard Level 3 Business Associates apprenticeship.

2. Being a Multiverse apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal coach who will guide you through the qualification and help you achieve your full potential.

3. As part of your Multiverse apprenticeship, you will have access to our Future Leaders Foundation modules to help you develop the 6 key competencies: well-being, self-awareness, motivation, conscientiousness, effectiveness and grit.
You are organised and you are good at prioritisingYou have excellent attention to detail - you spot when there are things out of place, and put plans in place to fix themYou communicate effectively: you can explain things clearly in emails and are comfortable speaking on the phone to fix more complex issues
After your Business Associate apprenticeship, you have the opportunity progress into HR, Recruitment, Sales, Marketing & PR, Real Estate, Personal Assistant, Office Management, Business Management. Most of the above can be completed in a higher-level qualification.

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