Main Duties and
Responsibilities
To
take an active role in the maintenance and improvement of server and infrastructure
platforms, as instructed by the IT Manager.
To
take an active role in the development and rollout of SharePoint / OneDrive,
delivering required change, supporting users on the journey, and providing
training as required.
To
provide first class customer service to staff and students in a complex and, at
times, high pressure environment.
To
actively promote the good use of technology throughout the school to both staff
and students.
To
maintain a knowledge of IT and associated technology developments and to assist
in the delivery
of technology developments within the school.
To
work with colleagues across the Trust in order to contribute towards the
resolution of complex problems related to IT.
To
ensure that the IT Helpdesk is utilised fully and all incoming and outgoing
support tasks are logged in a way in which a high level of update is available
to the end-user and appropriate level of technical detail is stored to explain
how an issue was resolved (to aid in the creation of an archive and/or
knowledgebase).
To
assist the IT manager with improving IT security and GDPR compliance.
General Duties and
Responsibilities
To
attend staff meetings and Trust-based INSET as required.
The
post holder is responsible for his/her own self-development on a continuous
basis, undertaking any training/professional development as appropriate.
To
be aware of and work in accordance with the Trust’s child protection policies
and procedures, in order to safeguard and promote the welfare of children and
young people, and to raise any concerns relating to such procedures that may be
noted during the course of duty.
To
remain aware of and work in accordance with all relevant Trust working
practices, policies and procedures.
To
be aware of and adhere to applicable rules, regulations, legislation and
procedures including the
Trust’s Equal Opportunities Policy and Code of Conduct, Disciplinary and
Grievance Policies and national legislation (including Health and Safety and
Data Protection).
To
maintain at all times the utmost confidentiality with regard to all reports,
records, personal data relating to staff and students and other information of
a sensitive or confidential nature acquired in the course of undertaking duties
for the Trust, with due regard to General Data