- GMFJ Reference
35.00 per week
- Date Posted
- Start Date
Now Taking Applications
Business & Administration
- Opportunity Type
Advanced Level 3
AGAME Sports Limited
Description of Opportunity
Reporting to the Customer Service Manager you
will be responsible for a large range of duties, to include but not limited to;
to client queries over the phone whilst having an excellent telephone manner,
with the ability to take notes and set actions to ensure that we meet customer
to customer queries via email.
to build rapport with customers and suppliers, as well as internal colleagues.
to adapt and learn to use our bespoke order tracking and customer management
of basic Microsoft functions e.g.; Word & Excel
client queries and complaints, escalating where necessary.
to company budgets and goals.
- Process and
manage client orders through to dispatch.
duties as seen necessary.
**Please note that the wage can be reviewed
dependent on experience**
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 140367)
of IT systems
Any previous experience of working within a customer facing
KnowledgeUnderstands organisational purpose, activities, aims, values, vision for the future, resources and the way
that the political/economic environment affects the organisation.Knows organisational structure and demonstrates understanding of how their work benefits the organisation.Knows how they fit within their team and recognises how their skills can help them to progress their career.Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This
includes internal and external customers, clients and/or suppliers.Liaises with internal/external customers,
suppliers or stakeholders from inside or outside the UK.Engages and fosters relationships with suppliers
and partner organisations.Understands laws and regulations that apply to their role including data protection, health & safety,
compliance etc. Supports the company in applying the regulations.Understands the organisation's internal policies and key business policies relating to sector.Understands the applicability of business principles such as managing change, business finances and project
management.Understands the organisation's processes, e.g. making payments or processing customer data. Is able to
review processes autonomously and make suggestions for improvements.Applying a solutions-based
approach to improve business processes and helping define procedures. Understands how to administer
billing, process invoices and purchase orders.Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and
the wider business impact).Where necessary understands the international/global market in which the
employing organisation is placed.
SkillsSkilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters
or emails, create proposals, perform financial processes, record and analyse data. Examples include MS
Office or equivalent packages.Able to choose the most appropriate IT solution to suit the business problem.Able to update and review databases, record information and produce data analysis where required.Produces accurate records and documents including emails, letters, files, payments, reports and proposals.Makes recommendations for improvements and present solutions to management.Drafts correspondence
writes reports and able to review others' work.Maintains records and files, handles confidential information
in compliance with the organisation's procedures.Coaches others in the processes required to complete
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able
to deal with challenges in a mature way.Seeks advice of more experienced team members when
appropriate.Builds and maintains positive relationships within their own team and across the organisation.Demonstrates
ability to influence and challenge appropriately.Becomes a role model to peers and team members,
developing coaching skills as they gain area knowledge.Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital
platforms.Uses the most appropriate channels to communicate effectively.Demonstrates agility and
confidence in communications, carrying authority appropriately.Understands and applies social media
solutions appropriately.Answers questions from inside and outside of the organisation, representing the
organisation or department.Completes tasks to a high standard.Demonstrates the necessary level of expertise required to complete
tasks and applies them self to continuously improve their work.Is able to review processes autonomously
and make suggestions for improvements.Shares administrative best-practice across the organisation e.g.
coaches others to perform tasks correctly.Applies problem-solving skills to resolve challenging or complex
complaints and is a key point of contact for addressing issues.Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully
meet deadlines.Positively manages the expectations of colleagues at all levels and sets a positive example
for others in the workplace.Makes suggestions for improvements to working practice, showing understanding
of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the
organisation).Manages resources e.g. equipment or facilities.Organises meetings and events, takes
minutes during meetings and creates action logs as appropriate.Takes responsibility for logistics e.g. travel
and accommodation.Uses relevant project management principles and tools to scope, plan, monitor and report.Plans required
resources to successfully deliver projects.Undertakes and leads projects as and when required.
BehavioursBehaves in a professional way. This includes personal presentation, respect, respecting and encouraging
diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key
stakeholders.Adheres to the organisation's code of conduct for professional use of social media.Acts as a
role model, contributing to team cohesion and productivity – representing the positive aspects of team culture
and respectfully challenging inappropriate prevailing cultures.Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and
a positive attitude.Motivates others where responsibility is shared.
On successful completion of the apprenticeship there is a possibility of a future job role.
Regular contact with manager, pension contributions, Salary to be reviewed after first year. Working days are Monday to Friday 9.30am to 4.30pm.