Customer Service Administrator Apprentice .

AGAME Sports Limited Redruth

Are you organised and enjoy working as part of a team? Do you love to learn and get satisfaction from a job well done? Are you passionate about customer service and always do what you say you will do? If you’re answer is YES to these questions, then we would love to hear from you. We are looking for an experienced Customer Service Administrator who is used to working in a fast -paced environment to work in our team. Working closely with our Customer Service Manager, to make sure that we can deliver a great customer experience.

Apprenticeships > Level 3 (Advanced) Apprenticeship Business & Administration

  • GMFJ Reference
    140367
  • Wages
    £5.00 p/h
  • Hours
    35.00 per week
  • Date Posted
    27/07/2021
  • Start Date
    01/10/2021

  • Location
    Redruth
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    AGAME Sports Limited

Description of Opportunity

Reporting to the Customer Service Manager you will be responsible for a large range of duties, to include but not limited to;

- Respond to client queries over the phone whilst having an excellent telephone manner, with the ability to take notes and set actions to ensure that we meet customer expectations.

- Responding to customer queries via email.

- Ability to build rapport with customers and suppliers, as well as internal colleagues.

- Ability to adapt and learn to use our bespoke order tracking and customer management system.

- Use of basic Microsoft functions e.g.; Word & Excel

- Answer client queries and complaints, escalating where necessary.

- Adhere to company budgets and goals.

- Process and manage client orders through to dispatch.

Any other duties as seen necessary.

**Please note that the wage can be reviewed dependent on experience**

For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 140367)

Use of IT systems

Customer Service

Communication

Organisation

Problem Solving


Any previous experience of working within a customer facing role.

Knowledge

  • Understands organisational purpose, activities, aims, values, vision for the future, resources and the way
    that the political/economic environment affects the organisation.
  • Knows organisational structure and demonstrates understanding of how their work benefits the organisation.
  • Knows how they fit within their team and recognises how their skills can help them to progress their career.
  • Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This
    includes internal and external customers, clients and/or suppliers.
  • Liaises with internal/external customers,
    suppliers or stakeholders from inside or outside the UK.
  • Engages and fosters relationships with suppliers
    and partner organisations.
  • Understands laws and regulations that apply to their role including data protection, health & safety,
    compliance etc. Supports the company in applying the regulations.
  • Understands the organisation's internal policies and key business policies relating to sector.
  • Understands the applicability of business principles such as managing change, business finances and project
    management.
  • Understands the organisation's processes, e.g. making payments or processing customer data. Is able to
    review processes autonomously and make suggestions for improvements.
  • Applying a solutions-based
    approach to improve business processes and helping define procedures. Understands how to administer
    billing, process invoices and purchase orders.
  • Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and
    the wider business impact).
  • Where necessary understands the international/global market in which the
    employing organisation is placed.
  • Skills

  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters
    or emails, create proposals, perform financial processes, record and analyse data. Examples include MS
    Office or equivalent packages.
  • Able to choose the most appropriate IT solution to suit the business problem.
  • Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
  • Makes recommendations for improvements and present solutions to management.
  • Drafts correspondence
    writes reports and able to review others' work.
  • Maintains records and files, handles confidential information
    in compliance with the organisation's procedures.
  • Coaches others in the processes required to complete

    these tasks.

    Exercises proactivity and good judgement.

  • Makes effective decisions based on sound reasoning and is able
    to deal with challenges in a mature way.
  • Seeks advice of more experienced team members when
    appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation.
  • Demonstrates
    ability to influence and challenge appropriately.
  • Becomes a role model to peers and team members,
    developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital
    platforms.
  • Uses the most appropriate channels to communicate effectively.
  • Demonstrates agility and
    confidence in communications, carrying authority appropriately.
  • Understands and applies social media
    solutions appropriately.
  • Answers questions from inside and outside of the organisation, representing the
    organisation or department.
  • Completes tasks to a high standard.
  • Demonstrates the necessary level of expertise required to complete
    tasks and applies them self to continuously improve their work.
  • Is able to review processes autonomously
    and make suggestions for improvements.
  • Shares administrative best-practice across the organisation e.g.
    coaches others to perform tasks correctly.
  • Applies problem-solving skills to resolve challenging or complex
    complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully
    meet deadlines.
  • Positively manages the expectations of colleagues at all levels and sets a positive example
    for others in the workplace.
  • Makes suggestions for improvements to working practice, showing understanding
    of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the
    organisation).
  • Manages resources e.g. equipment or facilities.
  • Organises meetings and events, takes
    minutes during meetings and creates action logs as appropriate.
  • Takes responsibility for logistics e.g. travel
    and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report.
  • Plans required
    resources to successfully deliver projects.
  • Undertakes and leads projects as and when required.
  • Behaviours

  • Behaves in a professional way. This includes personal presentation, respect, respecting and encouraging
    diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key
    stakeholders.
  • Adheres to the organisation's code of conduct for professional use of social media.
  • Acts as a
    role model, contributing to team cohesion and productivity – representing the positive aspects of team culture
    and respectfully challenging inappropriate prevailing cultures.
  • Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and
    a positive attitude.
  • Motivates others where responsibility is shared.
  • Enthusiasm

    Resilience

    Charisma

    Patience

    Empathy/Compassion

    On successful completion of the apprenticeship there is a possibility of a future job role.
    Regular contact with manager, pension contributions, Salary to be reviewed after first year. Working days are Monday to Friday 9.30am to 4.30pm.

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