- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Employment Type
Intermediate Level 2
Scania (Gb) Ltd
Description of Opportunity
Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Working as part of a team, the Parts Advisor role will be both demanding and rewarding. You will be an essential contact with Scania's Workshop Teams and external customers. You will need to build rapport with peers and customers, to provide an excellent service. You will ensure that the Workshop Teams and customers’ needs and requirements for parts are met through the effective use of parts catalogues and computer stock lists.
Roles and responsibilities will include:
Being the first point of contact both face to face and over the telephone and delivering excellent customer service
Checking incoming stock against delivery notes and store stock in correct locations
Handling, storing, and receiving stock, payments, procedures, identifying, sourcing, and ordering parts
Support customers and workshop staff with parts identification and process
Process cash and card payments for customer parts
Ensure quality is maintained throughout all stages to exceed customers’ expectations
Excellent customer service skills are essential, including the ability to build positive relationships with the customer and to interpret customer needs.
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 141091)
Good communication skills
Good IT skills
GCSEs at grades D/3 or above (or equivalent) in maths and English.
Level 2 Supply Chain Warehouse Operative apprenticeship standard, which includes:Level 1/2 Functional Skills in maths and English (if required)End-Point Assessment (EPA)As part of the apprentice role, you will be carrying out tasks such as picking and packing, moving stock around, maintaining stock records, receiving deliveries and cleaning. You will be checking stock for damages and will be loading goods ready for delivery.You will learn how to safely use a variety of machinery, equipment and potentially vehicles that are common to a warehouse environment. You will learn the essential health and safety policies and procedures involved in the warehouse industry and will also develop key interpersonal skills as you will be required to communicate with a wide variety of people, both internally and externally.
We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service.
You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed.
At Scania, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout their Global organisation.