Student Services Apprentice.

Trade Skills 4 - Leeds Leeds

A great opportunity to start your career in customer relations. You will work to support the students by offering support in the Student Services department and work towards a nationally recognised qualification

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    141371
  • Wages
    £4.30 p/h
  • Hours
    35.00 per week
  • Date Posted
    03/08/2021
  • Start Date
    25/09/2021

  • Location
    Leeds
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Trade Skills 4 - Leeds

Description of Opportunity

A unique experience has become available for an apprentice to join the team in the Student Services Department of a leading provider of Electrical training courses

They are looking for someone to join the team as an apprentice and provide excellent customer service and support to their students.

Duties to include:

  • Meet and greet all visitors to the Centre including students, new customers etc.
  • Candidate Registration – To register candidates on the first day of their course including checking ID and ensuring candidate details held are correct on AccessPlanit.
  • Payment – To take and record customer payments on Ledgers and System.
  • Generate Course Materials – Print Course materials, handouts and any other paperwork required for courses prior to the start of the week.
  • Register candidates for the qualifications using Walled Garden.
  • Exam Invigilation – All aspects of Invigilation as and when required including some evenings.
  • Refreshments – Ensure that the drinks machines are filled, and stock replenished as and when required.
  • Certification – Check and post City and Guild Certificates to candidates
  • Candidate Support – Explain the examination process prior to the examination and addressing any issues.
  • Liaise with other departments as required to provide support to students and colleagues
  • General Administration – Filing, Reception, Post, Telephone etc
  • Receive, coordinate and notify relevant parties of all deliveries and post coming into the centre.
  • Provide administrative support to Team Leaders and Directors at the Centre.
  • Checking the Students Services email inbox on a daily basis and respond accordingly to the queries

As an Apprentice you will be included on a Level 2 Customer Service Qualification. Your qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you in the workplace on a regular basis to deliver the training and guide you through your Apprenticeship

For more information about this vacancy please contact Babcock Training Limited on 0800 731 8199 (Ref ID: 141371)


• Excellent interpersonal and communication skills, both written and verbal, whether this be face-to-face, by telephone or by email.• Able to develop and maintain positive working relationships with individuals at all levels.• Strong organisational skills.• Good time management skills.

Level 2 qualifications in Maths and English or, GCSEs at grades C/4 or above (or equivalent) in English and maths would be ideal but not essential, as this will be covered in your training programme.
As an Apprentice you will be included on a Level 2 Customer Service Qualification. Your qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Regional Trainer coming to visit you in the workplace on a regular basis to deliver the training and guide you through your Apprenticeship


• Excellent eye for detail• Can do attitude• Energetic and enthusiastic• Confident• Hardworking team player who is self-motivated• Flexible• Responsive and good communicator• Open to and willing to learn new ideas• Great listener• Well-presented• Time keeping• Commitment to the company

The opportunity will involve gaining vital experience in a customer facing role and the opportunity of gaining a nationally recognised qualification, there also may be the chance of a full time position on successful completion of the apprenticeship for the right candidate.

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Opportunities with Babcock Training Limited

In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

Choose an apprenticeship with Babcock and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Babcock has the employer partnerships to offer apprentice job vacancies in your area.

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