Customer Service Apprentice.

Lexham Insurance Norfolk

This is an exciting opportunity to join Lexham Insurance as a Customer Service Apprentice. Lexham Insurance are a specialist insurance broker and will be looking to support successful apprentices into full time employment with further development opportunities.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    143514
  • Wages
    £4.61 p/h
  • Hours
    37.50 per week
  • Date Posted
    17/08/2021
  • Start Date
    04/02/2022

  • Location
    Norfolk
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Lexham Insurance

Description of Opportunity

Overall purpose of role

  • ·To gain a broad understanding of the administration requirements of all business areas, working towards a full-time sales advisor role on the customer sales floor.
  • ·Provide a quality & efficient service to customers, potential customers & introducers & achieve sales targets.
  • ·Achieving apprenticeship qualification.

Main Duties

  • ·Work within administration of all areas to support the team in achieving its targets & develop the relevant skills to become a full-time sales advisor.
  • ·Make & receive calls to / from customers, potential customer’s & introducers.
  • ·Provide quotes & sell products to clients, ensuring that all sales activities reflect client’s needs & are compliant, while maximising sales & minimising costs.
  • · Arranging finance agreements & taking card payments from customers in a compliant manner.
  • ·To complete apprenticeship coursework within set deadlines.
  • Other related duties as requested.


For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 143514)

  • Accuracy, keyboard & self-organisation skills, numeracy & commitment are assumed for all roles.
  • Ability & willingness to learn new skills.

  • Good communication skills with a willingness to engage customers.
Maths and English at Grade C (or equivalent) and above desirable.

Customer Service Level 2 or 3 depending on experience.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

  • Polite, calm and approachable personality
  • Must have flexible ‘can do’ approach

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team upon completion of the apprenticeship programme. Wage regularly reviewed and increased based on performance.

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With Learning Skills Partnership (LSP) you can be reassured that they are not just any ordinary Training Company. They bring a wealth of experience and knowledge to their Apprenticeship programmes, focusing on key business sectors; including the Automotive Retail and Construction industries.

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