Apprentice service advisor.

Ancaster South Croydon

Join this long established group as a customer service apprenticeship to earn wage and gain your qualification with Remit Training plus earn a £1000 per year attendance bonus!

Apprenticeships > Level 3 (Advanced) Apprenticeship Customer Service

  • GMFJ Reference
    144765
  • Wages
    £6.00 p/h
  • Hours
    44.00 per week
  • Date Posted
    25/08/2021
  • Start Date
    31/01/2022

  • Location
    South Croydon
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer
    Ancaster

Description of Opportunity

· To welcome customers to the Aftersales Department and ensure their vehicles are processed in line with manufacturer standards and comply with correct Company procedures.

· To organise Service Department diary in an efficient manner to ensure full utilisation of the technicians.

· To promote the Aftersales facilities of the dealership to encourage repeat business for Sales and Aftersales.

· To achieve the customer satisfaction objectives and ensure that the customer is dealt with professionally adhering to manufacturer standards and dealership procedures.

· To sell service, parts and repairs in order to contribute to the revenue and profit objectives of the dealership.

Duties and Responsibilities

· Establish customers transport needs and arrange collection/delivery, local drop offs and loan cars.

· Provide customers with quotations for service and repairs using manufacturer’s pricing programs.

· Maintain presence at Service Reception desk ensuring that all customer enquiries – whether in person or by telephone – are answered or dealt with immediately.

· Set up and amend customer and vehicle details on Kerridge, including email address, next service and MOT dates.

· Ensure customer parts are ordered and prompt contact is made on arrival of said parts.

· Print job cards two days in advance and attach recall reports / service plan quote.

· Identify vehicle parts and book to job card

· Pre pick Customer parts

· Stock Control: Ensuring consumables / parts stock levels are maintained

· Create invoices in line with manufacturer pricing programs and take appropriate monies.

· Process and give advice on vehicle warranties (with the exception of insurance based warranty where no training has been given).

· Gain authority for repairs for account customers before commencement of work - either by telephone or 1-link online computer system.

· Document all warranty work as per manufacturer’s requirements and dealership policy and ensure that said work is signed for by the customer.

· Ensure all account invoices are completed promptly after completion of work.

· Ensure the tidiness of the Reception / advisors work station and surrounding areas promote the professional image of the dealership.

· Undertake other duties requested of you that fall within your capability and scope of your job.

· Comply with Health & Safety regulations and report any defective equipment or dangerous incidents to the Service Manager. Always act in a safe and professional manner.

· Wear Company supplied work uniform and suitable shoes at all times.

· Ensure that staff and customers take every precaution necessary in respect of Health & Safety

Performance Measures

· To ensure compliance with dealership and FCA procedures

· To work as a member of the branch Aftersales team and support the Service Manager

· To ensure customer and prospect records are fully maintained

· To enthusiastically treat customers with courtesy and respect in a professional, well turned out manner

· To proactively support all members of the Sales and Aftersales team

· To exceed customer satisfaction levels.


Wages

1st year £6.00 per hour + £1000 per year attendance bonus paid quarterly

2nd year minimum wage for age banding + £1000 attendance bonus

For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 144765)

  • Basic IT
  • Confidence

None

In house one to one and manufacturer product training


· Communication

· Customer focus

· Team working

· Positive “Can do attitude”

· Relationship building

· Problem solving

Potential for employment after the apprenticeship period

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