- GMFJ Reference
44.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Advanced Level 3
Description of Opportunity
customers to the Aftersales Department and ensure their vehicles are processed
in line with manufacturer standards and comply with correct Company procedures.
organise Service Department diary in an efficient manner to ensure full
utilisation of the technicians.
the Aftersales facilities of the dealership to encourage repeat business for
Sales and Aftersales.
the customer satisfaction objectives and ensure that the customer is dealt with
professionally adhering to manufacturer standards and dealership procedures.
service, parts and repairs in order to contribute to the revenue and profit
objectives of the dealership.
Duties and Responsibilities
customers transport needs and arrange collection/delivery, local drop offs and
customers with quotations for service and repairs using manufacturer’s pricing
presence at Service Reception desk ensuring that all customer enquiries –
whether in person or by telephone – are answered or dealt with immediately.
Set up and
amend customer and vehicle details on Kerridge, including email address, next
service and MOT dates.
customer parts are ordered and prompt contact is made on arrival of said parts.
cards two days in advance and attach recall reports / service plan quote.
vehicle parts and book to job card
pick Customer parts
· Stock Control: Ensuring consumables / parts stock levels are maintained
invoices in line with manufacturer pricing programs and take appropriate
and give advice on vehicle warranties (with the exception of insurance based
warranty where no training has been given).
authority for repairs for account customers before commencement of work - either
by telephone or 1-link online computer system.
all warranty work as per manufacturer’s requirements and dealership policy and
ensure that said work is signed for by the customer.
account invoices are completed promptly after completion of work.
tidiness of the Reception / advisors work station and surrounding areas promote
the professional image of the dealership.
Undertake other duties requested of you that fall
within your capability and scope of your job.
Comply with Health & Safety regulations and report
any defective equipment or dangerous incidents to the Service Manager. Always act in a safe and professional manner.
Wear Company supplied work uniform and suitable shoes
at all times.
Ensure that staff and customers take every precaution
necessary in respect of Health & Safety
compliance with dealership and FCA procedures
To work as
a member of the branch Aftersales team and support the Service Manager
customer and prospect records are fully maintained
enthusiastically treat customers with courtesy and respect in a professional,
well turned out manner
proactively support all members of the Sales and Aftersales team
customer satisfaction levels.
1st year £6.00 per
hour + £1000 per year attendance bonus paid quarterly
2nd year minimum wage
for age banding + £1000 attendance bonus
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 145665)
In house one to one and manufacturer product training
· Customer focus
· Team working
· Positive “Can do attitude”
· Relationship building
· Problem solving
Potential for employer after the apprenticeship period