- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Intermediate Level 2
West Way Nissan
Description of Opportunity
The apprentice starting salary will be a base of £13k pa plus a £750 additional bonus per quarter.
To be considered for this apprenticeship candidates must be 18+ with a full driving license.
As the UK’s largest Nissan dealer group, West Way Nissan have
dealerships nationwide covering the latest Nissan range, servicing and a wide
selection of quality and used cars. Remit Group are recruiting on behalf of
West Way Nissan for a Nissan Brand
Ambassador Apprentice. You’ll benefit from extensive training whilst gaining
hands on work experience. You’ll also be supported in studying for a nationally
As a Nissan Brand
Ambassador Apprentice, you will need to be organised, professional,
knowledgeable, enthusiastic and well presented. The working environment can be
quite competitive and demanding as the focus is always on maximising every
As a Brand Ambassador apprentice you have the potential to work
your way into one of the three following roles:
Purpose of the role:
You will be charged with the task of working with customers
to understand their needs, guide them towards the most appropriate product and,
finally, agree the sale.
Purpose of the role:
To sell customers service, repairs and parts to contribute to
the revenue and profit objectives of the dealership.
Ambassador/Nissan Expert - A champion of digital sales, social media marketing and
communication, use of technology in the workplace, expert in electric vehicle
specifications, a source of knowledge for customers, a point of contact to
meet, greet and look after customers’ needs.
Duties may vary but you will typically include:
- To be
friendly and approachable with an aim to help make customers feel comfortable
and relaxed throughout their Retail experience.
- Assess the
customer’s needs and requirements, providing customers with specific
information about all Nissan products and creating desire and rapport.
- To excite
customers about the brand whilst promoting the benefits and unique selling
points of Nissan Cars, accessories and vehicle ownership.
- To provide
a ‘hub’ for product knowledge, ensuring that product knowledge remains current
and up to date; and provide a conduit for product knowledge for the retailer.
To be an expert in electric car range.
and managing your diary and appointments
with advertising, promotions and website updates. The digital sales champion.
vehicle pre and post-sale
- To be the
first line of communication – meeting and greeting customers and visitors to
the dealership in a professional and friendly manner.
- To receive
all incoming telephone calls for the dealership in accordance with company
- To deal
with customer requirements in an efficient and courteous manner, ensuring
customer requirements are fully understood and communicated in an effective
manner to other members of staff to achieve a high standard of customer
- To ensure
highest standards of personal appearance, housekeeping and availability of
facilities in reception/showroom area.
- To promote
excellent customer and public relations to help grow the perception and image
of the dealership
contact with new and existing customers through telephone and email.
customer data to enable you to keep them updated of promotions
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 146679)
Customer Advisor Apprentice you will need to demonstrate:
- Knowledge of the West Way Nissan
- Confidence and an outgoing
- A smart and professional appearance
- Excellent communication skills,
both written and verbal
- Good level of numeracy
- Ability to negotiate
Qualification requirements for the West Way Nissan group
Maths & English GCSE grade A-C - required
It will take
13 months to gain the Full Level 2 Apprenticeship in Customer Service. To do
this you won’t need to go to a further education (FE) college or training
centre. Your time will be spent in a place of employment where you will get to
learn practical skills from seeing the real working environment. You will
shadow qualified advisors so that you are able to learn first-hand how to go
about your job. You will also get the opportunity to assist in the day to day
tasks. Once you pass your assessments and progress through your course you will
be able to start completing tasks on your own. To ensure you are competent in
completing tasks on your own a Remit assessor will visit you periodically at
the work place to complete assessment testing with you.
Good or bad
customer service can make or break a business. In this day and age
organisations recognise the importance of good customer service; and focus on
developing this within their workforce.
customer service apprentice, you will receive mentoring in the workplace and
training from Remit Group to help develop your skills and achieve your Level 2
successful completion, you will receive:
Level 1 /
Level 2 Functional Skills in English & Maths (if required)
Level 2 in Customer Service
must have a keen interest in the motor industry and be reliable, with excellent
timekeeping and attendance.
qualities the West Way Nissan group are looking for in their candidates are:
- Show initiative
have the potential to work their way into a full time, permanent role upon
completion for the apprenticeship, specialising in Vehicle Sales, Parts or
Service Advisor roles!