IT Support Desk Apprenticeship.

AQA Milton Keynes

Learn the latest Azure technologies and make a positive contribution to the delivery of exam results to millions of candidates across England as a Service Desk Analyst with AQA MK.

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
    147115
  • Wages
    £10.43 p/h
  • Hours
    37.00 per week
  • Date Posted
    08/09/2021
  • Start Date
    10/01/2022

  • Location
    Milton Keynes
  • Status
    Now Taking Applications
  • Sector
    IT
  • Employment Type
    Advanced Level 3
  • Employer
    AQA

Description of Opportunity

Service Desk Analyst Apprenticeship

Standard: Azure Cloud Support Specialist (Level 3)

Salary: £20,072 (Year 1) - £20,659 (Year 2)

  • Enable all of AQA's colleagues to work with technology in the easiest and most accessible way
  • Learn the latest Azure technologies
  • Build life skills such as confidence, time management, organisation, change management and initiative.

The ITS Service Desk team at AQA MK are at the heart of providing efficient and focused IT Services to the business. Their ability to provide excellent IT services is enabled by the team's high focus on exceptional customer service, great technical understanding and drive to enable all of their colleagues to work with technology in the easiest and most accessible way.

As a Service Desk Analyst, you will help provide the cloud based e-Assessment solutions for AQA which in turn, gives you the opportunity to learn the latest Azure technologies and make a positive contribution to the delivery of exam results to millions of candidates across England.

Beginning with 1st line workloads and processes, you will be supported to grow and develop in helping fellow employees with all their initial IT support needs which includes processing incidents logged from Operational Departments for customer issues. AQA will work with you to grow your confidence and skills so that you are able to take service calls, log tickets into the IT Management System, and process and triage online logged incidents and requests.

By also providing exposure to wider areas of IT infrastructure and support, you will progress to helping to resolve support requests ensuring the highest level of customer engagement are met.

Complete this Level 3 apprenticeship programme, and you could progress into a permanent Service Desk Analyst. Other potential future roles include Junior Developer, Business Analyst and Systems Engineer.

We spend a good portion of our life at work, so AQA are dedicated to making sure you’re comfortable and healthy. At AQA MK, you’ll enjoy a 37-hour week with flexible working arrangements.

AQA are an equal opportunities employer, and the key focus for AQA's Early Careers programmes is to attract a more diverse audience of talent that come from varying backgrounds and bring with them diversity of thought to drive forward AQA's culture, be advocates for the brand and shape their future.

For more information about this vacancy please contact GetMyFirstJob Recruitment on 02393876405 (Ref ID: 147115)

The ideal candidate will have skills in:

  • Numeracy
  • Writing
  • Confidently communicating by phone, digital and face to face
  • Microsoft Office
You will need 5 GSCEs (including English & Maths) or equivalent qualifications to be eligible to apply.


Please note, you are not eligible for this apprenticeship if you already hold a Level 3 qualification in IT.

Getting started (1-4 months):

  • Programme launch and Core IT Principles
  • Core Cloud & Networking Principles

Technical modules (2-15 months):

  • Operating System Fundamentals
  • Azure, M365 & Advanced IT Principles

End-Point Assessment (3 months):

  • Professional discussion underpinned by portfolio
  • Project report with questioning

Level 2 functional skills, English and Maths must be passed as part of the programme (if not already) and certificates presented, prior to taking the end-point assessment. This will be discussed at programme launch.

AQA are looking for candidates who can develop the following skills:

  • Building relationships by driving collaboration and inclusion
  • Solving problems and demonstrating innovation and curiosity
  • Overcoming challenges and showing resilience
  • Seizing business opportunities
  • Being accountable and exercising professional judgement

For this particular role, candidates must also demonstrate the following strengths:

  • Personable
  • Methodical
  • Solution focussed
  • Organised
  • Resourceful
  • Strong initiative
  • Analytical
  • Flexible

To help drive their ambitions, AQA invest in the development of their people by offering a range of professional development and learning opportunities, leading to over 50% of their permanent roles being filled internally.

Complete this Level 3 apprenticeship programme, and you could progress into a permanent Service Desk Analyst role. Other potential future roles include:

  • Junior Developer
  • Business Analyst
  • Systems Engineer

Opportunities with AQA: Enabling people to be brilliant every day

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. AQA's qualifications are internationally recognised and taught in more than 40 countries around the world.

Find Out More

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