- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Intermediate Level 2
Moordale Foods Ltd
inbox and enter all orders on Netsuite
Report back on
all order and delivery questions.
Maintenance of Customer
Major Responsibilities include but are not limited to
•Liaising with customers on transportation enquiries.
•Ensure all tasks are complete as agreed at meetings.
•Resolve any issues with customers as they arrive and keep the Customer Services Manager updated on issues.
•The Customer Services Administrator is accountable for ensuring all orders are entered correctly and customer questions are answered to in one hour.
•The Customer Services Administrator is to demonstrate loyalty to the company and a commitment to the principles of confidentiality and the virtues that underpin a cultural organisation and provider, leadership, encouragement and training to the others on the team.
Behavioural and Culture
•Display professionalism when dealing with customers.
•Demonstrate vision, energy, persistence, and a passion to meet set targets
•Focus attention on efficiency, show resourcefulness when managing issues and continuously develop improved ways of operation
•Share information and ideas to improve the performance of the company.
•Behave in an open, honest and professional manner at all times
•Commitment to manage time in an effective manner so that all work is completed by specified deadlines
•Adherence to confidentiality to the team.
•Assiduously follow the procedures to ensure we give a consistent service to all customers.
•Committal to complete all reports required and ensure they are sent in on time.
•Vertical relationship to the Customer Services Manager.
Hours of Work
•Monday to Friday: 08:30 to 17:00. 30 Minutes for lunch
For more information about this vacancy please contact East Riding College Limited on 01482 390888 (Ref ID: 149618)
Company website : www.moordalefoods.com
•Embrace the training, methodologies & resources provided to ensure a consistent service to the customers
•Competency in personal time management
•Ability to manage tasks
•Understanding of the importance of reporting & meeting report deadlines.
•Understand the importance of punctuality. It is critical that meetings commence & finish on time.
Good levels of Mathematics and English.
Level 2 Apprenticeship in Customer Service. There will also be the chance to obtain Functional Skills in Mathematics and English if required.
For the right candidate, there is the potential to secure a full time, permanent position within the company, upon completion of the Apprenticeship.