Apprentice Customer Service Administrator

  • Moordale Foods Ltd
  • Gilberdyke, East Riding of Yorkshire
  • £4.30 per hour

An exciting opportunity has arisen for an apprentice to work in the customer service department at a global manufacturing and distribution company.

Vacancy employer logo for Moordale Foods Ltd

  • GMFJ Reference
    149618
  • Wages
    £4.30 p/h
  • Hours
    40.00 per week
  • Date Posted
    21/09/2021
  • Start Date
    14/09/2022

  • Location
    Gilberdyke
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Moordale Foods Ltd

Description

Job Description:

· Manage All Amazon Orders

· Manage sales inbox and enter all orders on Netsuite

· Report back on all order and delivery questions.

· Maintenance of Customer Services Policy.

· Sales Order Processing.


Major Responsibilities include but are not limited to

Liaising with customers on transportation enquiries.

Ensure all tasks are complete as agreed at meetings.

Resolve any issues with customers as they arrive and keep the Customer Services Manager updated on issues.

Accountability

The Customer Services Administrator is accountable for ensuring all orders are entered correctly and customer questions are answered to in one hour.

Confidentiality

The Customer Services Administrator is to demonstrate loyalty to the company and a commitment to the principles of confidentiality and the virtues that underpin a cultural organisation and provider, leadership, encouragement and training to the others on the team.

Behavioural and Culture

Display professionalism when dealing with customers.

Demonstrate vision, energy, persistence, and a passion to meet set targets

Focus attention on efficiency, show resourcefulness when managing issues and continuously develop improved ways of operation

Share information and ideas to improve the performance of the company.

Behave in an open, honest and professional manner at all times

Performance Standards

Commitment to manage time in an effective manner so that all work is completed by specified deadlines

Adherence to confidentiality to the team.

Assiduously follow the procedures to ensure we give a consistent service to all customers.

Committal to complete all reports required and ensure they are sent in on time.

Working Relationships

Vertical relationship to the Customer Services Manager.

Hours of Work

Monday to Friday: 08:30 to 17:00. 30 Minutes for lunch



For more information about this vacancy please contact East Riding College Limited on 01482 390888 (Ref ID: 149618)

Company website : www.moordalefoods.com

Embrace the training, methodologies & resources provided to ensure a consistent service to the customers

Competency in personal time management

Ability to manage tasks

Understanding of the importance of reporting & meeting report deadlines.

Understand the importance of punctuality. It is critical that meetings commence & finish on time.


Good levels of Mathematics and English.

Level 2 Apprenticeship in Customer Service. There will also be the chance to obtain Functional Skills in Mathematics and English if required.

  • Honest
  • Loyal
  • Friendly
  • Punctual
For the right candidate, there is the potential to secure a full time, permanent position within the company, upon completion of the Apprenticeship.

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Opportunities with East Riding College Limited

East Riding College work with employers within the East Riding to provide Apprenticeships in a wide range of sectors for all candidates.

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