Employer description:
About ONS Group:
Open Network Services (ONS) started in 2001 as a network infrastructure company. ONS has grown organically and added many products and services to the portfolio to meet the needs of our customers evolving requirements.
Our goal is to help make sense of the confusing world of IT, changing it into language that everyone can understand, helping implement and support the solutions moving forward and be the -one stop solution provider” for everything IT related.
At the heart of ONS, our values of, great customer service, helpful, friendly, knowledgeable specialists, that will always look to produce the best possible experience, has been absolutely key in our growth and customer retention.
Overview / Main role:
Through our selected Apprenticeship training provider QA, you'll receive the very best training available anywhere in the UK, with structured training and mentoring both from the training provider and through our own team.
The successful candidate will enrol onto QA's ICT Level 3 Cloud Support Specialist Apprenticeship standard, a 15-month qualification which incorporates both on the job & classroom learning.
You will be working within a small team dedicated to support on a variety of operating systems and hardware. This role will involve taking and logging of call’s on to the helpdesk, via telephone or email, so a good telephone manner and written English is crucial.
The nature of the support calls can range from client desktop issues, to basic server administration and other deployment projects. A reasonable knowledge of the Windows operating systems is desirable, and any other knowledge of IT will be an advantage.
Core activities / Responsibilities include:
- Taking and logging of calls
- Support all customers' services in a professional manner
- Self-audit all works and ensure it meets all applicable technical and operational quality standards
- Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer
- Respond effectively and appropriately to all customer requests and enquiries
- High standard of English is needed as notes on calls are critical to our customers
- Complete work to agreed time scales
- Confident and well-spoken phone manner
- Comply with Health & Safety standards
Desired skills and qualities:
- We can of course help you to develop your skills, but you'll need to bring enthusiasm and character to the table.
- You’ll need to have the desire to learn new skills and develop your current skills.
- A can-do attitude.
- You'll need to be open to learn.
Entry requirements:
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx
Working hours / week:
Monday - Friday, 8:30am - 5pm.
Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.