Customer Service Advisor Apprentice.

Matalan Head Office - Liverpool Liverpool

To be the voice of Matalan's Head Office Customer Service Team, helping customers and Store colleagues. Giving a friendly welcome, being a great listener and passionate about delivering great customer service. Working across departments to resolve complex and customer enquiries whilst representing the Matalan brand.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Retail

  • GMFJ Reference
    152731
  • Wages
    £6.59 p/h
  • Hours
    38.75 per week
  • Date Posted
    08/10/2021
  • Start Date
    12/11/2021

  • Location
    Liverpool
  • Status
    Now Taking Applications
  • Sector
    Retail
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Matalan Head Office - Liverpool

Description of Opportunity

At Matalan you will work towards a Customer Service Level 2 apprenticeship alongside your daily roles and responsibilities.

Your roles and responsibilities include;

- Handle customer and Store colleague queries across a number of platforms, including

telephone, email, letter and Social Media.

- Take ownership for and resolve complex customer enquires.

-Liase with external suppliers, eg Carriers and Drop Ship vendors.

- Organise own workload in line with service levels and changing priorities.

- Support other team members and maintain a family/ customers focussed work culture.

- Seek opportunities to improve and enhance the customer experience.

- Business admin tasks that support customers and the business, such as manual

payments, Carrier claims, etc

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 152731)

You will have strong communication skills both written and verbal, with an understanding of the Microsoft Office package and social media platforms/
GCSE's at a grade A-C/4-9 including Maths and English
Customer Service Level 2 Functional Skills Maths and English
Matalan are looking for a Customer Service Advisor apprentice with some background experience in the field and the desire to deliver a great customer service experience. As well as a good level of attention to detail you will be results driven and able to work to targets. You will be self-motivated and committed to developing your skills.
At Matalan, there is the potential for a permanent role in the Customer Service department upon completion of the course, as well as ongoing training and development.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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