Customer Service Apprentice

  • CB Solutions U.K. Ltd
  • Lissett, East Riding of Yorkshire
  • £4.81 per hour

An exciting opportunity has arisen for a Customer Service Apprentice at a well-established family run business in Lissett.

Vacancy employer logo for CB Solutions U.K. Ltd

  • GMFJ Reference
  • Wages
    £4.81 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date

  • Location
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    CB Solutions U.K. Ltd


About Us

CB Solutions provide innovative solutions to the modular & construction industries.

Specialising in off-site assembly of;

Architectural Aluminium fabrication, including doors, windows and curtain walling

Specialist timber joinery & doors, including glazed hardwood screens, high performance 30 & 60 minute fire doors and hotel/student accommodation pod doors

UPVC fabrications, including external and internal windows, doors and screens in a variety of glass specifications

Aggredeck® access solutions, external timber decking and access steps/ramps arrangements.

Our Mission Statement

CB Solutions mission is to enhance our reputation by continually improving our customer service in tandem with expanding our product portfolio.

Job Description

An exciting opportunity has arisen for a Customer Service Apprentice at a well-established family run business. The postholder will have responsibility of maintaining and providing a high level of administrative support. You will provide a high level of office professionalism and be the first point of contact for visitors. The post holder must have good communication skills as they answer the telephone and any email queries.

The postholder will need to learn and develop knowledge of relevant areas within the business whilst keeping the offices in order. The successful applicant will have good organisational skills and organise social activities for all employees at CB Solutions.

Key Duties

· Answering the telephone on the switch board

· Logging enquires, setting up quotation folders on CRM

· Filing of Sales Orders

· Filing of Sales and Purchase invoices

· Filing and scanning of Delivery notes

· Organising and managing incoming and outgoing mail

· Ordering of stationary

· Uniform ordering for Office Staff

· Update phone lists

· Signing in and out visitors making sure they watch the induction video with relevant PPE.

· Control of First Aid supplies in each department

· Fire Door Log

· Organisation of Social Club and Charity Events

· Newsletters/Posters every quarter as well as keeping the website up to date

· Any other duties that the role may require

For more information about this vacancy please contact East Riding College Limited on 01482 390888 (Ref ID: 152835)

  • Effective communication skills
  • Good organisation skills
  • Good time keeping and time management
  • To maintain office professionalism
  • Good knowledge of Microsoft applications

There are no formal qualifications required but a reasonable standard of English and Maths is preferred.

  • Level 2 or Level 3 Customer Service Apprenticeship (depending on prior skills and experience)
  • Training will take place in the workplace with regular reviews from college
  • CB Solutions will support with training and will provide training of all responsibilities on induction

  • Be able to work in a fast-paced environment.
  • Be passionate not only about their apprenticeship work but tasks they’re completing within the workplace.
  • Be able to use their own initiative but be able to work within a team.
  • Be presentable as the candidate will be the first point of contact for visitors.

For the right candidate there is the potential for a full-time permanent position upon completion of the apprenticeship programme.

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Opportunities with East Riding College Limited

East Riding College work with employers within the East Riding to provide Apprenticeships in a wide range of sectors for all candidates.

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