Reservations Apprentice.

Hilton - Birmingham Metropole Birmingham

A Reservations Apprentice will serve as one the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Catering & Hospitality

  • GMFJ Reference
    152975
  • Wages
    £8.36 p/h
  • Hours
    39.00 per week
  • Date Posted
    11/10/2021
  • Start Date
    10/12/2021

  • Location
    Birmingham
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Hilton - Birmingham Metropole

Description of Opportunity

As a Reservation Apprentice, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Apprentice is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Apprentice will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business

- Respond, positively, to sales inquiries to develop future sales leads

- Identify sales leads, as appropriate

- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

- Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Apprentice serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent command of English (both verbal and written)

- Highly professional telephone manner, excellent communication skills

- Very good administration and organizational skills

- Good analytical skills

- Commitment to delivering high level of customer service

- Intermediate computer proficiency

- Ability to prioritize and work well under time pressure

At Hilton Reading you will be working towards the Hospitality Team Member Apprenticeship - Reservations L2 over the course of 15 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 152975)

- Good communication - Able to manage workload - Willing to learn new skills
Maths and English GCSE A-C or equivalent
Hospitality Team Member Apprenticeship - Reservations Level 2 Functional Skills in English and Maths
- A friendly and confident personality - A smart appearance with a clean and well-presented uniform
Potential for ongoing training and development following successful completion of the apprenticeship.
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

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