- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Advanced Level 3
West Pennine Trucks Scania - Telford
Description of Opportunity
Working within the Parts Department, you will be the first point of contact for our customers over the telephone and in-branch so it’s vital they have a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Roles and Responsibilities include:
•Being the first point of contact both face to face and over the telephone and delivering excellent customer service.
•Checking incoming stock against delivery notes and store stock at the right locations.
•Handling, storing and receiving stock, payments, procedures, identifying, sourcing, and ordering parts.
•Support customers and workshop staff with parts identification and process.
•Process cash and card payments for customer parts
•Ensure quality is maintained throughout all stages to exceed customers’ expectations
•Excellent customer service skills, including the ability to build positive relationships with the customer and to interpret customer needs
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 154459)
•Excellent telephone manner
•Team player, with the ability to work with colleagues at all levels
•Good communication, active listening and interpersonal skills
•Good I.T. skills
GCSE English & Maths Grades 3+ (D or above) are a requirement for this role.
A full, clean driving license is desirable as you may be asked to do deliveries.
The main purpose of the customer service specialist is to be a 'professional' for direct customer support within all sectors and organisations types. You are an advocate of Customer Service who acts as a referral point for dealing with more technical or complex customer requests, complaints and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and / or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment, including contact centres, retail, or any customer service point.
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at the Professional Level.
We want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working in the automotive industry and want to deliver great customer service
West Pennine Trucks believe in providing an extensive, high-quality Apprenticeship that can give their Apprentices an opportunity to advance, succeed and fulfill their ambitions for a career in the motor industry.
The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.