Claims Settlement Advisor Apprentice.

Copart UK Ltd Wootton

A dynamic, people focussed, muti-national business that has wide ranging career and personal development opportunities. Apply today!

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    154633
  • Wages
    £10.24 p/h
  • Hours
    40.00 per week
  • Date Posted
    19/10/2021
  • Start Date
    28/02/2022

  • Location
    Wootton
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Copart UK Ltd

Description of Opportunity

Job Summary

Copart are instructed to manage the total loss process when the insurer identifies that the vehicle is likely to be uneconomical to repair at First Notification of loss. Copart will then take over the claim, arrange collection of the vehicle, and arrange for an engineering report to be undertaken. Once this has been completed the claims department are responsible for delivering the settlement figure to the policy holder.

The claims settlement team manage the settlement process on behalf of the insurer. This includes discussing the pre accident value of the vehicle, the engineer findings and any additional services requested by the Insurer such as DVLA or Finance.

Be an integral part of the Claims Settlement team, identifying, promoting, and delivering continuous improvement to ensure Operational Excellence. To consistently improve upon and deliver high levels of internal and external customer service, throughout the claim’s settlement process.

To consistently and actively demonstrate support to the Copart values;

Act with integrity | Be an owner | Challenge the norm | Get results | Celebrate our people

Copart continually strives to deliver

Operational Excellence and improve Customer Experience


Main Duties & Responsibilities Include but are not limited to:

  • Consistently improve upon and deliver a Customer Experience to the highest standards to both internal and external customers.
  • Deliver a Customer Experience to the highest standards to both internal and external customers.
  • Meet the required quality standards to ensure Operational Excellence.
  • To ensure that all parts of the claim’s settlement process are carried out accurately and in a timely manner.
  • Build rapport with internal and external customers and take ownership for the customer journey.
  • Ensure a strong and consistent level of productivity is achieved.
  • Promote good teamwork and performance by supporting other team members when required.
  • Sharing new ideas to improve our service and demonstrating a positive demeanour at all times.

Such other duties as requested by your line manager

For more information about this vacancy please contact Paragon Skills on 01329 820300 (Ref ID: 154633)

  • Excellent customer service skills, ability to identify customer needs, clarify information, provide suitable solutions

  • A true team player

  • Ability to multi-task and prioritise workload

  • Time management skills

  • Excellent attention to detail

  • Strong communication and interpersonal skills

  • Excellent data entry and keyboard skills

  • Microsoft Office skills (Outlook, Excel and Word)

  • Have the ability to work under pressure and be adaptable

  • Previous experience in a Call Centre based in Customer Services is desirable but not essential

  • Basic knowledge of motor vehicles is desirable but not essential.

  • No entry requirements for this position

  • Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.
  • On completion of this 12 month apprenticeship you will have achieved: Level 2 Customer Services Practitioner
  • Self-motivated & keen to learn and develop

  • Well-presented and able to demonstrate a professional, friendly, positive attitude

  • Opportunities to progress into other business areas such as motor engineering, management and leadership roles, finance and accounting, IT, HR, claims settlement and operations.

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Paragon Skills is one of the top 10 national training providers in the UK. We currently hold a Grade 2 “Good” Ofsted rating and are on a journey to Outstanding. We deliver Apprenticeships and a complimentary range of accredited work based programmes of learning for the services, Marine and automotive sectors.  97% of our apprentices would recommend us to a friend.  

Paragon Skills currently inspires over 3000 learners and supports 1500 employers in achieving their goals


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