Customer Service Administration Apprentice.

Howdens Joinery (Trade) - Wandsworth London

Howdens are currently looking for a Customer Service Administration Apprentice to join their expanding team! Howdens is committed to developing our people, which means our Apprenticeships lead to great career opportunities and the chance to really make your mark.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Retail

  • GMFJ Reference
    154909
  • Wages
    £7.21 p/h
  • Hours
    40.00 per week
  • Date Posted
    20/10/2021
  • Start Date
    21/12/2021

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Retail
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Howdens Joinery (Trade) - Wandsworth

Description of Opportunity

At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay.

The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.

Key Accountabilities & Responsibilities include:

- To check invoices and ensure that these are properly filed daily

- Check and reconcile haulier administration e.g. dispatch notes, invoices, proof of delivery, returns

- Purchase and monitor depot stationery requirements

- Assist with mailing of promotional material to customers

- To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner.

- Reconcile depot petty cash expenditure

- Keep operational reports and information up to date

- To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual

- Carry out stock reconciliation procedures e.g. inputting line checks

- To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 154909)

-Effective team work -Must be a self-motivated person -Ability to communicate effectively -Able to prioritise workload
No qualifications required.
Alongside this job role, you also will be studying towards your: Customer Service Practitioner Apprenticeship Standard Level 2 Functional Skills in English and Maths
We are looking for smart, friendly people with excellent attention to detail and a desire to learn. You will be confident, tenacious, and hungry to succeed, with a flexible approach to working and learning in a fast paced environment.
Ongoing training and Learning.
The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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