Customer Service Practitioner Apprenticeship.

Foresolutions Limited Ringwood

You will be responsible for providing high quality customer support. You will be overall responsible for customer technical questions, installations ,Product support, development, maintenance and engineer support.

Apprenticeships > Level 3 (Advanced) Apprenticeship Customer Service

  • GMFJ Reference
    155424
  • Wages
    £5.25 p/h
  • Hours
    40.00 per week
  • Date Posted
    22/10/2021
  • Start Date
    31/01/2022

  • Location
    Ringwood
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Advanced Level 3
  • Employer
    Foresolutions Limited

Description of Opportunity

PLEASE NOTE WAGE ADVERTISED IS FOR 16-17 YEAR OLDS. NATIONAL MINIMUM WAGE FOR AGE IS PAID

KEY RESPONSIBILITIES:

You will be required to carry out administrative tasks to assist with customer enquiries. You will be responsible for executing customer orders. The role involves communicating directly with customers, sub contract engineers and working closely with other team members. Everything you do will be in line with the company values and focus.

· Ensuring a good level of customer services to customers

· Answer incoming calls. Emails and tickets. Respond to them or assign them to the relevant person

· Responsible for providing all technical support and supporting the team with understanding technical support and delivering tech support to the customer.

· Complete administration in relation to technical services for example, Site reports, Risk assessment method statements, tickets.

· Managing your workload and ensuring all filing is completed

· Ensuring that engineers are booked for the relevant Tracking installs or radio installs.

· Responsible for handling and coordinating equipment deliveries and collections.

· Weekly reporting on Van stock and allocating this to customers.

· Reviewing connectivity reports, High usage reports taking action as required.

· Ensuring that all tasks and tickets are monitored and updated daily.

· Support with Ensuring all warranty/sales orders are shipped within SLA terms for that customer, e.g. Carrier within 24 hours of request.

· Responsible for Flashing/Testing/Diagnosing and updating Firmware on the tracking devices.

· Picking and packing orders – Radio/Tracking/Cellular

· Support Ensuring that Unit deletions are completed and that this is done in line with the company process

· Ensuring that the SIM reconciliation is completed in cooperation with the finance team Stream, Wireless Logic & Data sim

· Undertaking any other duties commensurate with the level and purpose of this role as required.

For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 155424)

· Communicating and resolving customers support requirements

· Articulate and excellent telephone manner

· Ability to manage customer and colleague expectations

· Keen eye for attention to detail

· Hold excellent organisational skills

· Excellent Customer liaison skills

· ICT literate with Microsoft Office

· Hold excellent communication and interpersonal skills – both written and oral

· Excellent Team Working Skills

· Organisational ability and time management skills

· Have the ability to be a self-starter

· Objectives and Task Driven

· Ability to manage internal and external expectations

· Ability to work on multiple projects to challenging deadlines

· Ability to respond quickly to changing priorities

· Ability to keep calm under pressure

· Ability to make informed decisions

None, Maths & English will be assessed as part of the program.

  • Level 3 Customer Service
  • Functional skills (if required)

  • Punctual
  • Attention to detail
  • Teamwork

Permanent position

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Opportunities with HIT Training

HIT Training is the leading specialist training and apprenticeship provider for the UK’s Catering & Hospitality industry.

At HIT Training we have a positive vision of what apprenticeships can do: improve individual's skills and therefore their life chances; make businesses more efficient; and boost the economy. People are at the centre of everything we do; that goes for our own staff as well as those we serve. We take pride in helping people become the best they can be.

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