- GMFJ Reference
40.00 per week
- Date Posted
- Start Date
Now Taking Applications
- Opportunity Type
Advanced Level 3
Description of Opportunity
PLEASE NOTE WAGE ADVERTISED IS FOR 16-17 YEAR OLDS. NATIONAL MINIMUM WAGE FOR AGE IS PAID
You will be required to carry out administrative
tasks to assist with customer enquiries. You will be responsible
for executing customer orders. The role involves
communicating directly with customers, sub contract engineers and working
closely with other team members. Everything you do will be in line with the
company values and focus.
Ensuring a good level of customer services to customers
Answer incoming calls. Emails and tickets. Respond to them or
assign them to the relevant person
Responsible for providing all technical support and supporting
the team with understanding technical support and delivering tech support to
Complete administration in relation to technical services for example, Site reports,
Risk assessment method statements, tickets.
Managing your workload and ensuring all filing is completed
Ensuring that engineers are booked for the relevant Tracking
installs or radio installs.
Responsible for handling and coordinating equipment deliveries
Weekly reporting on Van stock and allocating this to customers.
reports, High usage reports taking action as required.
Ensuring that all tasks and tickets are monitored and updated daily.
Support with Ensuring all warranty/sales orders are shipped
within SLA terms for that customer, e.g. Carrier within 24 hours of request.
Responsible for Flashing/Testing/Diagnosing and updating
Firmware on the tracking devices.
Picking and packing orders – Radio/Tracking/Cellular
Support Ensuring that Unit deletions are completed and that this
is done in line with the company process
Ensuring that the SIM reconciliation is completed in cooperation
with the finance team Stream, Wireless Logic & Data sim
Undertaking any other duties commensurate with the level and
purpose of this role as required.
For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 155424)
and resolving customers support requirements
and excellent telephone manner
manage customer and colleague expectations
for attention to detail
Hold excellent organisational skills
Excellent Customer liaison skills
ICT literate with Microsoft Office
Hold excellent communication and
interpersonal skills – both written and oral
Excellent Team Working Skills
Organisational ability and time
Have the ability to be a self-starter
Objectives and Task Driven
Ability to manage internal and
Ability to work on
multiple projects to challenging deadlines
Ability to respond quickly to
Ability to keep calm under pressure
Ability to make informed
Maths & English will be assessed as part of the program.
- Level 3 Customer Service
- Functional skills (if required)