Level 2 Hospitality Team Member - Waiter/Waitress Apprenticeship in Coventry.

The Old Hall Hotel Coventry

The Old Hall has come to epitomise everything guests of a modern, luxury hotel should expect.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Catering & Hospitality

  • GMFJ Reference
    155580
  • Wages
    £5.25 p/h
  • Hours
    30.00 per week
  • Date Posted
    25/10/2021
  • Start Date
    28/02/2022

  • Location
    Coventry
  • Status
    Now Taking Applications
  • Sector
    Catering & Hospitality
  • Opportunity Type
    Intermediate Level 2
  • Employer
    The Old Hall Hotel

Description of Opportunity

From friendly, old-fashioned customer service, to a first-class dining experience, flawless guest rooms, and events planned with the finest attention to detail, every guest experience will be outstanding and memorable.

Duties will include:

· Greet and escort customers to their tables

· Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

· Prepare tables by setting up linens, silverware and glasses

· Inform customers about the day’s specials

· Offer menu recommendations upon request

· Up-sell additional products when appropriate

· Take accurate food and drinks orders, using a POS ordering software, order slips or by memorisation

· Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

· Communicate order details to the Kitchen Staff

· Serve food and drink orders

· Check dishes and kitchenware for cleanliness and presentation and report any problems

· Arrange table settings and maintain a tidy dining area

· Deliver checks and collect bill payments

· Carry dirty plates, glasses and silverware to kitchen for cleaning

· Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

· Follow all relevant health department regulations

· Provide excellent customer service to guests


For more information about this vacancy please contact HIT Training on 02382 149390 (Ref ID: 155580)

  • Previous experience of working in a fast paced restaurant environment
  • Food safety training is a plus however not essential

None required

  • Hospitality Team Member Level 2 Apprenticeship
  • Functional Skills Level 1 English
  • Functional Skills Level 1 Maths

  • Basic Maths skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organisational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit

Full time role

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HIT Training is the leading specialist training and apprenticeship provider for the UK’s Catering & Hospitality industry.

At HIT Training we have a positive vision of what apprenticeships can do: improve individual's skills and therefore their life chances; make businesses more efficient; and boost the economy. People are at the centre of everything we do; that goes for our own staff as well as those we serve. We take pride in helping people become the best they can be.

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